Gila River Telecommunications, Inc. · 14 hours ago
Customer Service Representative
Chandler, AZ
Full-time
Onsite
Entry Level
1+ years expGila River Telecommunications, Inc. is seeking a Customer Service Representative to interact with customers and provide information about their products and services. The CSR will handle inquiries, resolve complaints, and support both residential and business customers while maintaining a general understanding of the company's subsidiaries and services.
InternetTelecommunications
Responsibilities
Assist customers with billing inquiries on the telephone, in the business office, and during District Days by accessing information from a computerized billing system and other reference material
Take, prepare, input and generate complete orders for service including voice, features, DSL, wireless, and other products as requested
Generate service orders according to customer applications
Scan and input complete and accurate information into various computer files, scan customer applications into system
Promote various products and services offered by the company
Assists customers on how to use products and features
Make payment arrangements. Send appropriate literature to customers as required
Prepare labels or other materials, as needed, for residential clients
Provide friendly, courteous, and professional assistance to all customers
Accept payments from customers (i.e., credit cards, cash, check and money orders)
Maintain a Cash Drawer on an as-scheduled basis
Record posting of all customer payments
Works closely with Accounting staff on accounts receivable and billing information
Greet visitors and vendors, answer questions and route general incoming phone calls, as needed
Generate trouble tickets for phone and internet service as requested by customers, and by staff members, on occasion
Support both residential and business customers by identifying, documenting, and escalating service or technical concerns to the appropriate internal teams or subsidiary contacts
Maintain a basic working knowledge of GRTI and subsidiary operations, including Alluvion Communications, Gila River Broadcasting, DCI, and NTS, and understand how they align with GRTI's mission and customer experience standards
Be knowledgeable of 'red flag' rules and report any violation to proper authority
Share and listen to ideas, keep commitments, and address problems and issues constructively. Ensure GRTI Employee Handbook is understood and followed in a consistent and respectful manner
Qualification
Required
Ability to interact with the public, business clients, and staff in a professional and courteous manner
Good understanding of company products, services, and general knowledge of GRTI subsidiaries and their service areas
Basic knowledge of cash transactions and related accounting procedures
Basic computer (Microsoft Office Suite) and calculator skills
Work under close supervision or independently as required
Ability to work with frequent interruptions while paying close attention to accuracy and detail
Must have a positive attitude and the ability to work with a variety of personalities, ages, cultures, and styles
Maintain complete confidentiality of company and subscriber records, and financial information
Effectively communicate with co-workers and various business contacts in a professional and courteous manner
Effectively communicate with co-workers, business contacts, and subsidiary representatives in a professional and courteous manner
Effectively function as a team player
Ability to research issues and resolve them
Highly organized with special attention to details and deadlines
Good basic math, listening, verbal and written communications skills
Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Exercise judgment and decision making to determine appropriate actions
Understand implications of new information for problem-solving and decision-making
Maintain confidentiality guidelines per company policy
Able and willing to continue business skill development
Work and contribute successfully within a culturally diverse work environment
Consistently demonstrate integrity, honesty, and accuracy
High School Diploma (or GED or High School Equivalence Certificate) is required
Must provide a 39-month driving record; position requires insurability under GRTI insurance requirements
Must pass a pre-employment drug and alcohol test and background check
Preferred
Coursework in business or administrative skills is desired
One to two years of experience in general clerical functions and customer service is preferred
Experience in telecommunications, computer, bookkeeping, and cashiering is desirable
Company
Gila River Telecommunications, Inc.
Gila River Telecommunications, Inc. is the local telephone and internet provider for the Gila River Indian Community.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Rachael Wierson
COO|CTO
Craig Baumgartner
Chief Financial Officer
Recent News
Government Technology US
2026-01-23
2025-02-06
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