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Revel IT · 4 hours ago

End User Services Analyst II

Willis, TX

Contract

Onsite

Entry Level

$28/hr - $34/hr

1+ years exp

Revel IT is seeking an End User Services Analyst II for a short-term contract position. The role involves providing second-level support for hardware and software issues, responding to service desk tickets, and assisting in IT project implementations.

Human ResourcesRecruitingStaffing Agency

Growth Opportunities

H1B Sponsor Likely

Hiring Manager

Laura Mayo

Responsibilities

Respond to service desk tickets and outages via phone, email, or online systems, ensuring incident management and escalation when necessary

Provide second-level user support for hardware and software issues

Assist in hardware and software installation/configuration according to corporate policies and guidelines

Aid in troubleshooting and diagnosing hardware/software errors

Support PC replacement programs and emergency equipment exchanges

Provide hands-on assistance for IT project implementations

Help with local backup operations in alignment with corporate policies

Maintain confidentiality on all user data and related information

Strong emphasis on White Glove executive support

Perform miscellaneous job-related duties as assigned

Qualification

A+ certificationMS Windows deploymentSoftware Distribution toolsPatch Management toolsITSM systemsNetwork infrastructure knowledgeSecurity principles knowledge

Required

A+ certificate or 1-2 years' experience in an end user support environment

1-3 years of experience in MS Windows desktop operating system deployment

Basic understanding of Software Distribution and Patch Management tools

Experience with ITSM systems like ServiceNow

Basic knowledge of network infrastructure and security principles

Company

Revel IT

Revel IT provides IT recruiting and staffing services.

Founded in 2019

Dublin, Ohio, USA

201-500 employees

https://www.revelit.com

H1B Sponsorship

Revel IT has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (15)

2024 (6)

2023 (8)

2022 (14)

2021 (21)

2020 (24)

Funding

Current Stage

Growth Stage

Leadership Team

Randy Dean

President and CEO

Kristin Griffith

Chief Financial Officer

Company data provided by crunchbase