Auburn University · 3 hours ago
Manager of Outreach and Student Services (Financial Aid & Scholarships)
Auburn, AL
Full-time
Onsite
Mid, Senior Level
$65K/yr - $78K/yr
3+ years expAuburn University is seeking a Manager of Outreach and Student Services (Financial Aid & Scholarships) within its Division of Enrollment Management. This role focuses on enhancing student support through financial aid advising, scholarship support, outreach, and student services, aimed at delivering an outstanding student experience during a time of record enrollment growth.
EducationHigher EducationUniversities
Hiring Manager
Angela Graham, MBA
Responsibilities
Acts as the main contact for financial aid and scholarship outreach initiatives, creating and executing strategies to ensure effective outreach while representing the office at recruitment events, campus programs, orientations, and other student engagement opportunities. Develops presentations and materials on financial aid and scholarship topics for various audiences, and coordinates with staff, campus, and community partners to organize, attend, and present at outreach events
Leads a team of Financial Aid and Scholarship Counselors to provide comprehensive, front-line support to students and families navigating the financial aid and scholarship processes. Ensures exceptional service and accurate guidance on available opportunities
Monitors and evaluates the delivery of student-facing services, including walk-ins, virtual appointments, and phone interactions. Coordinates scheduling and coverage, recommending staffing adjustments to optimize service, and ensuring front-line staff are cross-trained to deliver accurate and timely information about financial aid and scholarships
Collaborates with both internal and external campus partners to support strategic recruitment and retention efforts
Supports the development, review, and distribution of targeted communications for different student populations (e.g., prospective, admitted, continuing, parents, high school counselors), including emails, printed materials, and website content, while ensuring consistent messaging and branding across all platforms. Ensures that information is student-friendly, accurate, and regularly updated to reflect any policy and procedural changes
Utilizes data and feedback to enhance the student service experience and optimize operational efficiency by using student surveys, service interactions, and performance metrics
Maintains a strong working knowledge of federal, state, and institutional policies and procedures that govern all aid programs by staying current via the Department of Education and professional organization handbooks, journals, communications, listservs, training sessions, and other professional development opportunities
Qualification
Required
Bachelor's degree-No specific discipline
5 years of experience in financial aid, scholarships, enrollment services, or student services
OR
Master's degree-No specific discipline
3 years of experience in financial aid, scholarships, enrollment services, or student services
Company
Auburn University
Auburn University is an institute of higher learning that offers undergraduate and graduate courses.
5001-10000 employees
H1B Sponsorship
Auburn University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (75)
2024 (83)
2023 (79)
2022 (50)
2021 (50)
2020 (35)
Funding
Current Stage
Late StageTotal Funding
$25.89MKey Investors
National Safety CouncilDENSO’s North America FoundationNational Institute of Food and Agriculture
2025-06-25Grant· $0.05M
2024-10-30Grant
2024-06-26Grant· $0.89M
Leadership Team
Kelli Shomaker
Sr. V-P for Business and Administration and CFO
Katherine Alldredge
Executive Support Specialist to VP Advancement & Chief Operations and Strategy Officer
Recent News
Verified Market Research
2025-11-07
Company data provided by crunchbase