PLASKOLITE · 1 day ago
IT SPECIALIST I – SERVICE DESK
Scranton, PA
Full-time
Onsite
Entry Level
1+ years expPlaskolite is a global leader in manufacturing engineering thermoplastics, and they are seeking an IT Specialist I – Service Desk to maintain and support their IT infrastructure. This role involves troubleshooting hardware and software issues, managing user support requests, and collaborating across departments to ensure efficient and scalable systems.
ChemicalIndustrial ManufacturingManufacturingPackaging ServicesPlastics and Rubber ManufacturingShipping
Responsibilities
Excellent customer service skills via telephone calls, messaging, and emails
Troubleshoot and resolve hardware, software, and network issues for local and remote users across multiple facilities
Set up and maintain desktops, laptops, printers, mobile devices, and other IT equipment to ensure optimal performance
Assist in the maintenance and user support of ERP systems (e.g., JDE), Microsoft 365, and other business-critical software tools
Proactively monitor network and system health, applying patches and updates to reduce risk and support cybersecurity protocols
Maintain accurate records of configurations, support tickets, and system changes to support knowledge sharing and compliance
Partner with External vendors, internal manufacturing, sales, and support departments to align technology solutions with business needs and efficiency goals
Participate in the implementation of new technologies, including hardware refreshes, system upgrades, and digital transformation initiatives
Track and manage hardware, software licenses, and IT-related purchases in accordance with company policies
Uphold data security protocols, privacy standards, and compliance requirements across all systems and user practices
All other duties as assigned
Qualification
Required
Associate degree in a technical discipline or equivalent training/work experience
1-2 Years of experience required
Windows operating system familiarity & MS Office Suite experience
Experience in technical support or help desk roles requiring client support
Basic understanding of computer networking, cables, and security
Strong communication and documentation skills
Ability to travel to other local sites as needed
Ability to cover weekends and after hours on a rotational basis
Preferred
Experience working with manufacturing-based systems is a plus
Benefits
Sign-On Bonus
Health Insurance 401(k) and Employer Contribution
Paid time off
Paid Holidays
Dental Insurance
Vision Insurance
Life Insurance
Employee discount program
Tuition reimbursement
Voluntary Life Insurance
Company
PLASKOLITE
Plaskolite is a leading manufacturer of innovative thermoplastic solutions.
1001-5000 employees
H1B Sponsorship
PLASKOLITE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
2022 (2)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
unknown2018-12-17Private Equity
Leadership Team
Michael Gilbert
President and Chief Executive Officer
Recent News
2025-10-16
Seattle TechFlash
2025-07-18
Company data provided by crunchbase