Blue Origin · 1 hour ago
Customer Service Representative
Florida, United States
Part-time
Onsite
Mid, Senior Level
3+ years expServiceNow is a global market leader in innovative AI-enhanced technology, and they are seeking a Customer Outcomes Senior Technical Consultant. The role involves configuring the ServiceNow Platform to achieve customer outcomes, participating in workshops, designing solutions, and advising customers on best practices.
AerospaceManufacturingNational SecurityRenewable Energy
Responsibilities
Participate in workshops with customers to assess current processes and establish future-state processes
Design and deliver ServiceNow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices
Provide oversight and unit testing of code developed by partner or customer employees
Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes
Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
Provide feedback to product development to improve the product based on experiences gained with customers
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
3+ years experience as part of a professional services organization; or equivalent education/experience
Ability to travel up to 50%
Industry domain expertise in
Creative with comfort running projects independently
Success driving complex issues through analysis and resolution
Experience working collaboratively
ServiceNow certifications in aligned workflow
Company
Blue Origin
Blue Origin is an aerospace company that focuses on lowering the cost of spaceflight and helping to explore the solar system.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$185.35MKey Investors
NASAUnited States Space Force
2024-02-20Secondary Market
2024-01-24Undisclosed· $18M
2021-12-03Grant· $130M
Leadership Team
David Limp
Chief Executive Officer
Tim Collins
Vice President, Global Supply Chain
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