New Hope Treatment Centers · 9 hours ago
Residential Director of Operations
Nashville, TN
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expNew Hope Treatment Centers is a dynamic company focused on changing the world through the healing power of relationships. They are seeking a Director of Residential Operations to oversee all residential programs in Tennessee, create a trauma-informed culture, and ensure exceptional program outcomes.
CommunitiesHealth CareNursing and Residential Care
Hiring Manager
Shevon Gadsden, US Army Veteran
Responsibilities
Successfully oversee all New Hope Residential programs in the State of Tennessee
Create a trauma-informed culture and tone at every residential program we operate
Achieve exceptional outcomes in these three core areas: program data, people data, and financial data
Hire, train and develop supervisors and leads who effectively train and develop staff
Work both in the programs and on the programs. Be close enough to monitor the kids and the culture but the programs should be able to run successfully without you on sight every single moment
Be an educator of our staff around issues of trauma, mental health, and substance abuse. Make sure our team knows who they are serving, how and why
Set the tone for a positive culture that everyone wants to be a part of
Ensure a culture of high performance and excellence permeates throughout the programs
Work collaboratively with EE&T and PQI on data-driven decisions that drive the programs forward
Put out fires when needed, but mostly institute systems to prevent them from happening
Closely monitor incident data for trends and institute necessary countermeasures
Monitor and manage census for programs to ensure budgeted targets are hit
Ensure all regulations and Joint Commission (or other accrediting) standards are being met
We expect that you are a multiplier of people and impact, not an individual do-er of tasks
We expect that you are constantly developing yourself and developing those under you
You should be delegating, not dumping, and empowering others around you for future leadership opportunities
Always be succession planning
Set the tone for a culture of excellence and trauma-informed care
We expect that you are a multiplier of people and impact, not an individual do-er of tasks
We expect that you are constantly developing yourself and developing those under you
You should be delegating, not dumping, and empowering others around you for future leadership opportunities
Always be succession planning
Set the tone for a culture of excellence and trauma-informed care
Qualification
Required
Bachelor's Degree in a related field
5+ years of leadership experience
Residential program experience
Preferred
Masters preferred
Company
New Hope Treatment Centers
New Hope Treatment Centers specializes in behavioral healthcare, comprehensive residential and community services for children and families.
Founded in 1987North Charleston, South Carolina, USA
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Eric Baumgartner
CEO
Matt Simon, MA, LMFT, NADD-CC
Chief Operating Officer
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