Teknor Apex Company · 5 hours ago
Computer Operator - 2nd Shift
Pawtucket, RI
Full-time
Onsite
Entry Level
2+ years expTeknor Apex Company is seeking a Second Shift Computer Operator to support daily and after-hours operations for its computing environments. The role involves monitoring production and test tenants, providing basic Help Desk support, and ensuring system stability and data integrity through adherence to documented procedures.
ChemicalChemical EngineeringManufacturing
Responsibilities
Monitor M3CE Production and Test tenants, associated operational platforms, automated job processing, system alerts, and application workflows using Windows-based monitoring tools to identify and respond to operational issues in accordance with documented procedures
Verifies successful completion of scheduled processing activities and performs defined recovery actions based on job logs, escalating issues outside normal operational scope when required
Performs and monitors M3CE tenant exports and imports to support tenant refresh activities between source and target tenants, validating execution and reporting anomalies in accordance with established procedures
Executes routine operational tasks, including application promotions, restarts, and controlled system reboots, following documented procedures and operational guidelines
Provides basic Help Desk support during the assigned shift by responding to requests received via phone or ticketing system and coordinating resolution or escalation as appropriate
Conducts routine operator system checks and maintains detailed operator logs documenting system status, actions taken, issues encountered, and handoff notes for subsequent shifts
Reviews prior-shift logs and communications to ensure continuity of operations and awareness of outstanding issues or required follow-up actions
Coordinates with on-call support personnel for escalated issues that fall outside normal operational scope, providing accurate status and documentation during incident response
Communicates effectively with IT staff, application teams, and business users to support issue resolution and operational continuity
Supports time-sensitive operational responsibilities associated with second shift operations, including split-shift coverage and month-end processing
Qualification
Required
High School diploma or GED
Two to four years of related experience in IT operations, computer operations, production support, or service desk environments
Experience working with the Windows operating system
Ability to follow documented procedures and execute time-sensitive operational tasks accurately
Working knowledge of production system monitoring, operational platforms, automated job processing, and operational support concepts
Strong attention to detail, reliability, and operational discipline in a shift-based environment
Effective written and verbal communication skills for documentation, handoffs, escalation, and cross-team coordination
Ability to adapt to changing priorities and respond calmly to operational issues
Ability to balance operational responsibilities with Help Desk or IT Operations support as assigned
Willingness to learn and support multiple platforms, applications, and operational tools
Ability to lift and carry up to 50 lbs
Ability to communicate clearly and effectively by phone and in writing
Ability to perform duties under defined time constraints and processing deadlines
Ability to safely perform essential job functions consistent with ADA requirements and productivity standards
Company
Teknor Apex Company
For over a century, Teknor Apex has been a trusted global leader in material science - engineering high-performance solutions that shape everyday life.
1001-5000 employees
H1B Sponsorship
Teknor Apex Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2022 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Jonathan Plisco
Commercial Co-Founder - Innovation
Paul Morrisroe
Chief Financial Officer
Recent News
Precedence Research
2025-10-23
Company data provided by crunchbase