ExperiGreen Lawn Care · 5 hours ago
Customer Service Representative
Wixom, MI
Full-time
Onsite
New Grad, Entry Level
$19/hr - $22/hrExperigreen Lawn Care is dedicated to delivering exceptional customer experiences, and they are seeking a Customer Service Representative to handle inbound calls and support retention needs. The role involves resolving customer questions, processing payments, and collaborating with team members to ensure customer satisfaction.
Home and GardenHome Services
Responsibilities
Answer inbound customer calls, emails, and texts promptly and professionally
Resolve customer questions regarding services, billing, scheduling, and account details
Educate customers on program benefits, service expectations, and seasonal recommendations
Update and maintains customer database with accurate customer information and timely data entry
Provide first-call resolution and timely follow up with all customers
Troubleshoot service-related concerns (weeds, insects, browning, expectations, etc.)
De-escalate customer situations with empathy, professionalism, and solution-focused communication
Identify opportunities to save accounts and transfer to the Retention Team when necessary
Offer service visits, follow-ups, or program adjustments when appropriate
Process payments, update account information, and set up auto-pay
Follow internal policies on escalations and service guarantees
Work closely with branch managers, technicians, retention specialists, and supervisors
Communicate service concerns clearly and constructively to the management team
Attend team meetings and participate in ongoing training and coaching
Qualification
Required
High school diploma or equivalent required
Strong communication and active listening skills
Ability to de-escalate concerns and problem-solve quickly
Comfortable using SA5 systems, call dashboards, and standard office software
Ability to multitask in a fast-paced environment
Positive attitude, dependable attendance, and willingness to learn
Preferred
Prior customer service, call center, or administrative experience preferred
Benefits
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Company
ExperiGreen Lawn Care
ExperiGreen Lawn Care is a residential lawn care company.
Founded in 2016
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Huron Capital
2025-01-07Acquired
2022-08-11Private Equity
Recent News
globallegalchronicle.com
2025-02-07
2025-01-07
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