Tata Consultancy Services · 12 hours ago
Major Incident Manager Lead
Louisville, KY
Full-time
Onsite
Mid Level
$100K/yr - $130K/yr
3+ years expTata Consultancy Services is seeking a Major Incident Manager Lead to drive technical support teams in recovering services during service disruptions. The role involves establishing policies and processes for quality incident management and monitoring trends in incidents and issues.
Business Information SystemsConsultingInformation TechnologyIT Management
Responsibilities
The Incident Manager drives technical support teams to recover services during periods of service disruption or outages to key technology platforms/applications
The Incident Manager work assignments are often straightforward and of moderate complexity
The Incident Manager establishes policies, processes and systems for the implementation of a quality incident management process
Monitors trends in incidents and issues
Understands own work area professional concepts/standards, regulations, strategies and operating standards
Makes decisions regarding own work approach/priorities, and follows direction
Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation
Qualification
Required
Must have at least 3 years of Incident Management/Major Incident Management experience
Bachelor's Degree in Business, Computer Science, or a related field or equal experience
Comprehensive knowledge of Microsoft Office applications, including Word, Excel, and Visio
Experience in problem analysis and process documentation
Experience working in cross-functional, collaborative teams
Experience with Software Development Lifecycle and Waterfall or Agile Development Methodologies
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Must have ITIL v4 certification
Previous experience in the health care industry
Experience with the Consumer domain
Benefits
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
Recent News
2026-01-23
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