Cornerstone Building Brands · 4 hours ago
Bilingual Claims Representative, Consumer
Welcome, NC
Full-time
Hybrid
New Grad, Entry LevelCornerstone Building Brands is a company focused on positively contributing to the communities where they operate. They are seeking a Bilingual Claims Representative to manage warranty claims from intake to resolution while ensuring a premier customer experience and collaborating with various teams to enhance service quality.
Building MaterialManufacturingReal Estate
Responsibilities
Receive, review, and validate incoming warranty claims to determine accuracy and required information
Initiate clarification calls to customers as needed to complete claim details
Maintain accurate claim documentation and communication updates within Dynamics 365 CRM
Create detailed work orders for Cornerstone Building Brands (CBB) Technicians and third-party vendors, optimizing cost, efficiency, and service quality
Monitor claim progress and ensure timely, cost-effective resolutions that enhance customer satisfaction
Host product standards and compliance discussions with customers, helping address concerns professionally and clearly
Administer service reimbursements and prepare settlement letters when applicable
Conduct research to identify root causes of product or service issues
Collaborate with plant personnel, sales teams, and other departments to support long-term corrective actions and process improvements
Participate in discussions and initiatives aimed at reducing recurring issues and improving overall product and service quality
Prepare clear communications and updates for management regarding claim trends, issues, and opportunities
Ensure documentation and reporting for claims, resolutions, and settlement activities are accurate and complete
Perform additional duties as assigned to support departmental needs
Qualification
Required
High School Diploma or equivalent required; Bachelor's degree preferred
Professional experience in a claims or service role, preferably within the building materials industry will be considered in lieu of education
Experience in Ordering/Quoting systems is desired (AccuQuote preferred)
Experience with CRM systems is desired
Strong ability to interpret customer claims and apply relevant warranty coverage
Ability to read and interpret product specifications, drawings, and order confirmations
Exceptional analytical and problem-solving skills with the ability to identify root causes and recommend solutions
Strong verbal and written communication skills in English and Spanish, with a customer-centric approach
Ability to manage difficult discussions and mitigate customer dissatisfaction effectively
Proficiency in Microsoft Excel, Word, and PowerPoint, with the ability to learn new systems quickly
Strong attention to detail and accuracy in a fast-paced environment
Ability to work independently while supporting team and departmental goals
High curiosity, initiative, and willingness to grow in an evolving environment
Benefits
Medical, dental and vision benefits starting day 1
PTO
Paid holidays
FSA
Life insurance
LTD
STD
401k
EAP
Discount programs
Tuition reimbursement
Training
Professional development
Company
Cornerstone Building Brands
Cornerstone Building Brands provide complete building solutions for the residential and commercial markets. It is a sub-organization of Fortify Building Solutions.
Founded in 2018
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$500M2024-07-29Debt Financing· $500M
2022-02-14Acquired
Leadership Team
Gunner Smith
Chief Executive Officer
Jeffrey Lee
EVP & Chief Financial Officer
Recent News
2026-01-13
Company data provided by crunchbase