Wellstar Health System · 4 hours ago
Lab Outreach Patient & Clinical Support
Austell, GA
Full-time
Onsite
Entry Level
1+ years expWellstar Health System is dedicated to enhancing health and well-being in the community. They are seeking a multi-skilled representative to serve as a liaison among patients, families, and staff, providing excellent customer service and assisting with lab outreach operations.
FitnessHealth Care
Responsibilities
Greet patients and guests in a warm, friendly manner
Communicating quickly and often with patients, if there is a delay or wait for patient care
Answering incoming calls; directing to appropriate personnel, taking messages when appropriate, handling non-clinical processes, and scheduling patient appointments as requested
Working with both clinical staff and providers in a team approach
Offers assistance with wheelchairs, directions (walks visitor/patient to requested area when appropriate)
Turns negatives into positive. Utilizing our Service Recovery to meet the needs of patient/visitor or families
Maintain cleanliness of area (i.e. straightening magazines, picking up trash, cleaning coffee area, ensures coffee, water, and snacks are refilled, etc.)
Assist all patients with sign-in for walk-in appointments or scheduled appointments
Orient patients to the department process with registration Kiosks and Tablets
Maintain patient track board to ensure it accurately reflects current patients in waiting area and those that have completed their visit are removed
Utilize Lean principles to address patient throughput and ensure any bottlenecks to patient flow are addressed and escalated when appropriate
Provide service recovery to patients and family when needed. Escalate concerns when appropriate
Assist patients that have specimen drop off needs; receive in specimens, ensure they are properly labeled, confirm with phlebotomist that all specimen needs are meet
Monitor all patients with timed labs to ensure they are seen by the phlebotomist at the appropriate time
Direct patients to draw rooms and overflow collection areas to appropriately manage timely patient throughput and reduced wait times
Maintain a clean and tidy department, presenting a positive first impression to all patients and visitors to the department
Maintain registration tablets to ensure they are properly charged, stored, and sanitized if applicable
Offer assistance to phlebotomy with specimen transportation to processing areas
Other duties assigned by management
Qualification
Required
High School Diploma General or GED General
Minimum 1 year Customer service experience
Minimum 1 year Experience within a hospital or physician office
Computer skills essential
Strong verbal and written communication skills
Must be organized and attentive to detail
Ability to observe and listen attentively and use problem solving skills
Ability to function under stressful conditions and have a strong ability to multi-task
Must be able to communicate and understand verbal and written English language
Display a positive attitude while working in a team setting
Preferred
Medical terminology preferred
Knowledge of insurance filing and requirements
Company
Wellstar Health System
The largest health system in Georgia.
10001+ employees
H1B Sponsorship
Wellstar Health System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (18)
2023 (13)
2022 (14)
2021 (18)
2020 (12)
Funding
Current Stage
Late StageLeadership Team
Candice L. Saunders
President and CEO
Alan Muster
SVP Specialty Division
Recent News
BiometricUpdate.com
2025-10-28
Company data provided by crunchbase