Brightpick · 3 days ago
Robotics Field Technician
York, PA
Full-time
Onsite
New Grad, Entry LevelBrightpick is a rapidly growing company in eCommerce, expanding from Central Europe to North America, focusing on automating warehouses with advanced technologies. They are seeking a Robotics Field Technician to provide technical support, client training, and troubleshooting for their automation solutions, while ensuring smooth operations and client satisfaction.
Industrial Automation
Hiring Manager
Lucia Matlovičová
Responsibilities
Client Obsession - Client trust and goodwill is earned in each interaction and this role will interact with the customer very frequently in the field. Perform troubleshooting and root cause analysis, then drive customer issues to resolution. Enable effective collaboration, manage client relationships at the end-user level, and ensure smooth operation of the Brightpick solution on-site
Provide technical L1 support for production issues related to the Brightpick solution and collaborate with L2 and L3 support teams to resolve complex technical issues
Communicate effectively with customers and their operational team representatives to understand and address their technical concerns
Maintain accurate and up-to-date documentation for daily operations related to all activities specific to the project, including reporting bugs, issues, and suggesting improvements for user satisfaction
Initiative - Respond to client issues with urgency, prioritize based on severity, and relentlessly pursue all avenues and resources to minimize impact. Explore and propose next steps after identifying a tension/risk/issue; proactively share the context, data and history to accelerate resolution. Work with colleagues remotely and in-person to solve problems, both in-the-moment and for the long term
Training - Collaborate with SMEs to master the training curriculum and address any content gaps. Deliver in-person training to end-users at client installations and provide feedback to continuously improve our training program. Continuously seek deeper knowledge of our product and mastery of current features to a level where you can confidently teach others
Internal Support - Client installations will be the priority but this role will also support internal projects, e.g. preparing and demonstrating the system for potential clients at our HQ or at trade shows. Need to have the presence to demonstrate our solution to potential clients with confidence
Qualification
Required
Baseline robotics and mechatronics knowledge; hands-on experience in a technical support role or demonstration of technical aptitude
Basic robot and PLC programming experience
Familiarity with mechanical tools, meters and electrical test equipment
Cursory knowledge of networking and automation communication network topologies, such as routers, access points, switches and servers
Troubleshooting or providing remote troubleshooting support for electro-mechanical systems
Basic comfort with tools and terms like machine learning, AI, vision sensors, structured light, PLC, LIDAR, 6-axis robots, AMR, I/O, 3PL, point cloud, waypoint, Agile, Lean, 5S, Jira, bonus points if you actually read this whole list, Google Workspace, e-commerce, FMS
Willingness to travel 50% of the time; mostly in North America, with occasional travel overseas
Preferred
Experience in a similar technical role; experience with warehouse operation/logistic functions/3PL industry preferred
Benefits
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Company
Brightpick
Brightpick is a leader in AI-powered robotic solutions for warehouses.
Founded in 2021
201-500 employees
Funding
Current Stage
Growth StageRecent News
The Robot Report
2025-01-03
2024-11-12
Company data provided by crunchbase