MarketTime · 2 days ago
Customer Success Specialist Level 1
United States
Full-time
Remote
Entry Level
2+ years expMarketTime is seeking a Customer Success Specialist to help fuel the growth of the company by troubleshooting software issues and providing training to customers. This role offers the opportunity to join a high-growth software company and gain exposure to the wholesale commerce industry.
B2BE-CommerceE-Commerce PlatformsMobile AppsRetail TechnologySaaSSales AutomationSoftwareWholesale
Responsibilities
Provide Technical support to our customer base by answering inbound phone calls and support tickets
Conduct meetings with customers to train them on the product
Share customer feedback back to the Product and Support leadership to inform platform enhancements
Represent MarketTime as an ambassador of the brand
Qualification
Required
2 Years Of Technical Experience Or Customer Support Required
1 year of experience with MySQL is strongly recommended
2 years of experience with troubleshooting API-based software applications is strongly recommended
Excellent interpersonal skills with the ability to inspire and move others to action
A strong team player, excited to collaborate and learn from others
Exceptional written and oral communication skills, detail-oriented
Self-motivated and action-oriented, able to execute efficiently and drive results
Company
MarketTime
MarketTime offers wholesale order writing, order delivery and B2B eCommerce solutions for sales agencies and brands.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$19MKey Investors
Crow Holdings
2023-12-05Acquired
2021-10-18Series B· $15M
2020-09-01Series A· $4M
Leadership Team
Hemal Patel
Chief Technology Officer
Jacob Teplin
Chief Operating Officer
Recent News
Gifts & Decorative Accessories
2026-01-06
Gifts & Decorative Accessories
2025-09-23
Gifts & Decorative Accessories
2025-09-17
Company data provided by crunchbase