Bettermode · 8 hours ago
Director of Software Engineering
United States
Full-time
Remote
Director/Executive
10+ years expBettermode is redefining customer experiences with their innovative platform, and they are seeking a Director of Software Engineering to lead their engineering teams. This role involves managing the employee lifecycle, driving hiring processes, and ensuring efficient delivery through agile practices while collaborating with technical leadership.
Computer Software
Responsibilities
Own the "People Operating System": Manage the entire employee lifecycle for Backend and Frontend teams—hiring, 1:1s, performance reviews, and career ladders. You handle the "human friction" so our technical experts don't have to
Scale the Hiring Engine: Drive the pipeline from JD to onboarding. You will personally ensure we hit our aggressive headcount targets without lowering our high technical bar
Drive Velocity & Process: You own the shipping cadence. Using DORA metrics and agile principles, you identify bottlenecks and clear paths to ensure predictable delivery
Systematize AI-First Engineering: Make AI integration standard. You will embed tools like Claude Code, Cursor and LLMs into the SDLC, shifting the culture from "writing code" to "architecting and editing"
Partner with Technical Leadership: You own the "Who" and "When" (Resourcing & Delivery); our Principal Engineers own the "What" and "How" (Architecture). You create the space for them to make high-level decisions by managing stakeholders and timelines
Qualification
Required
10+ years total experience with 3+ years in leadership
Impeccable articulation and the ability to frame narratives
Technically fluent with the ability to follow complex architectural debates and spot risks immediately
Experience navigating the $5M to $20M ARR journey
Comfortable managing engineers who are technically stronger
Benefits
From your very first day, you and your family are covered by comprehensive Canadian health benefits—dental and vision included—so you can focus on what matters most.
Enjoy unlimited paid vacation days, paid parental leave to support your family, and bereavement leave should you need it.
You’ll have all the equipment you need provided, or you can bring your own device and access our Device Upgrade Policy—an interest-free hardware stipend repayable via payroll deductions, allowing you to upgrade when you need.
Every team member receives a monthly Tech & Appreciation Stipend—perfect for testing new software or tools and improving your workflows as you see fit.
For in-person collaboration, our downtown Toronto office is less than a 15-minute walk from Union Station, with a free shuttle running throughout the day. The office features complimentary snacks, coffee, video games, and board games, as well as dedicated seating and a flexible environment that supports creativity, focus, and teamwork.
Company
Bettermode
Bettermode is an all-in-one customer community platform that helps businesses streamline the customer experience, build stronger customer relationships, and improve retention.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase