Russell Tobin · 1 hour ago
Account Recievable Analyst (FIN Financial Analyst I)
United States
Full-time
Remote
Mid LevelRussell Tobin is a staffing agency representing a global leader in healthcare manufacturing seeking an experienced Accounts Receivable Analyst. The role involves leading customer issue resolution, managing delinquent accounts, and analyzing payment discrepancies to enhance customer satisfaction and operational efficiency.
ConsultingHuman ResourcesLegalStaffing Agency
Responsibilities
Lead end-to-end customer issue resolution (CIR) for assigned customers within a business group
Research and analyze customer payments, deductions, adjustments, delinquencies, and creditworthiness to identify root causes and implement preventative action plans
Perform vigorous collection activities on past-due accounts within established credit policies using phone, email, and written communication
Partner with internal teams (sales, customer service, POD, transportation) to resolve credit, returns, and billing issues (pricing, quantity, delivery, tax, product discrepancies, etc.)
Analyze customer payment deductions and drive issues to final resolution through adjustments, reconciliation, or collections
Review customer orders against credit policies and customer risk status to determine release or hold
Handle inbound and outbound customer calls to resolve account and collection issues
Identify trends, barriers, and improvement opportunities; provide insights and recommendations to enhance customer satisfaction
Apply strong analytical skills using Excel, Power BI, and company reporting systems to interpret financial and customer data
Lead or contribute to short-term projects with defined objectives and deadlines
Qualification
Required
Proven experience in Accounts Receivable, Collections, or Customer Financial Services
Strong financial analysis and problem-solving skills
Ability to manage multiple priorities and timelines independently
Self-starter who is comfortable working in ambiguity (“the grey”)
Tech-savvy with the ability to learn systems remotely and work across multiple applications simultaneously
Strong customer communication, negotiation, and conflict-resolution skills
Preferred
Experience with SAP, Salesforce, A Plus, or similar customer service and ERP systems
Advanced proficiency in Microsoft Excel, PowerPoint, Word, and Power BI reporting
Experience with process improvement and change management initiatives
Exposure to or participation in Lean / Six Sigma projects or cross-functional teams
Benefits
Comprehensive healthcare coverage (medical, dental, and vision plans)
Supplemental coverage (accident insurance, critical illness insurance and hospital indemnity)
401(k)-retirement savings
Life & disability insurance
Employee assistance program
Legal support
Auto, home insurance
Pet insurance
Employee discounts with preferred vendors
Company
Russell Tobin
Russell Tobin is a staffing and recruiting company that provides recruitment and staffing advisory services.
Founded in 2010
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John Woronowich, JD
Vice President - Search, Staffing & Embedded Partnerships
Ashley Steger
Director of Talent Acquisition and People Operations- Embedded Partnerships
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