UFG Insurance · 4 hours ago
Work Comp Claims Supervisor
United States
Full-time
Remote
Senior Level
$103K/yr - $136K/yr
5+ years expUFG Insurance is currently hiring for a Workers' Compensation Claims Supervisor to lead a high-performing team responsible for the resolution of workers’ compensation claims. This role involves coaching team members, ensuring performance management, and fostering a culture of collaboration and continuous improvement.
Financial ServicesInsurance
Responsibilities
Delivering a quality product and high level of service to support equitable, timely, and defensible resolution of workers’ compensation claims ensuring we deliver on our promises and maintain a strong customer, injured employee, and employer experience
Building an inclusive and constructive team culture where individuals are inspired to provide their maximum contribution, are accountable to best practices, and support one another through collaboration, peer learning, and shared ownership of outcomes
Leading and developing a team of 10-15 direct reports (or as assigned) including Workers’ Compensation claim specialists with varying experience, skills, authority levels, and jurisdictional knowledge and responsibilities, ensuring balanced workloads and appropriate complexity alignment
Encouraging innovation, critical thinking, and collaboration to drive continuous improvement in claim outcomes, cycle time, accuracy, injured employee experience, and cost containment
Owning all aspects of performance management including routine 1:1s, goal setting, coaching plans, corrective action when needed, and salary administration, partnering with our HR Business partner to ensure consistency, equity, and compliance
Providing day-to-day leadership and communication, including team huddles, collaboration routines, training reinforcement, workload planning, and barrier removal, ensuring clarity of expectations and alignment to organizational priorities
Partnering with Claims Excellence, Learning & Knowledge, and Corporate Claims to identify and execute opportunities for standardization, innovation, technical development and continuous improvement across workers’ compensation handling practices
Collaborating with the Director and/or Specialization Manager &/or Director of Claims Litigation to develop and execute strategies for specialization, caseload segmentation (med-only v lost-time), litigation handling, catastrophe/volume response, and resource allocation across jurisdictions
Hiring, retaining, and developing talent aligned to our culture and technical expectations, including perpetuation planning, succession development, and identification of team members with leadership potential
Coaching and developing team members through workers’ compensation technical guidance, including (but not limited to): Compensability decisions and timely investigation, Benefit accuracy and compliance with jurisdictional requirements, Medical management strategy and treatment direction, Return-to-work practices and collaboration with employers, Claim strategy documentation and action plans, Settlement evaluations (including MSA considerations when applicable), Litigation and defense counsel management strategies
Assigning appropriate authority level and file complexity based on skill, tenure, results, and demonstrated technical capability, ensuring escalations occur at the right time and align with reserve/settlement authority expectations
Ensuring adherence to claim best practices and compliance requirements, including accurate and timely application of reserving philosophy and expectations, and strict attention to multi-state rules around: Reporting and filing requirements, Benefit rates and calculations, Timeliness standards (payments, notices, forms), Documentation expectations, Claim handing and communication standards
Promoting fiscal responsibility and expense awareness, including management of internal/external costs such as: Medical and bill review leakage, Nurse case management utilization, Defense counsel spend and litigation management, Expense allocation and budget alignment
Building and maintaining relationships with key internal and external partners, including underwriting, risk control, premium audit, claims advocacy partners, agents, policyholders, and employers, occasionally participating in agency visits, claims reviews, presentations, and stewardship activities as needed
Acting as a workers’ compensation subject matter expert (SME) or identifying appropriate team members as SMEs to support organizational initiatives, training, process refinement, change implementation, and continuous improvement efforts
Overseeing third-party administrators (TPAs) and workers’ compensation vendors when assigned, including performance monitoring, escalation support, service expectations, audit/quality review processes, and accountability for timely/appropriate resolution
Qualification
Required
HS diploma or equivalent required
5+ years of Workers' Compensation insurance industry experience
3+ years of claims handling experience in multiple jurisdictions
Excellent people & communication skills, including collaboration
Adaptable & Resilient
Ability to coach others to successful outcomes, including successful adoption of change
Ability to assess skills of individual team members and to implement plans to develop skills and to share knowledge
Ability to appropriately empower others via delegation
Ability to motivate and inspire others to achieve desired outcomes
Ability to analyze data to identify trends and to resolve problems
Strong understanding of legal, regulatory and compliance requirements and of the legal process
Ability to adjust to varied jurisdictions and legal environments
Preferred
4-year college degree preferred
Industry certifications such as AIC, SCLA of the AEI, CPCU, or WRP (WC) are preferred
Must have or be willing to work to obtain within 3 years post-hire, CPCU designation (or other advanced designation as agreed upon with leader)
Formal or informal leadership or mentorship experience desired
Benefits
Annual incentive compensation
Medical, dental, vision & life insurance
Accident, critical Illness & short-term disability insurance
Retirement plans with employer contributions
Generous time-off program
Programs designed to support the employee well-being and financial security.
Company
UFG Insurance
The United Fire Group (UFG) companies join together to offer a range of property/casualty products.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Kevin Leidwinger
President and Chief Executive Officer
Randy Ramlo
Chief Executive Officer
Recent News
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