OpenEye · 4 hours ago
Technical Support Representative
Liberty Lake, Washington
Full-time
Onsite
Entry Level
$19/hr - $22/hr
2+ years expOpenEye is a cloud video platform company that provides solutions for video security, business intelligence, and loss prevention. As a Technical Support Representative, you will be responsible for supporting OpenEye's products and providing customer support via phone and email for a variety of video security products.
ComputerManufacturingSoftware
No H1B
Responsibilities
Troubleshoot network communications including router issues, WAN link outage, and switch problems
Troubleshoot software/hardware, user processes and mechanical operation
Support customers over the phone, email, and/or remote automation interfaces
Demonstrate OpenEye’s core value of Heroic Customer Service by providing friendly and professional service
Assist the department with creating knowledge base articles to increase customer self-support
Learn new technologies and take on more responsibilities as the organization grows
Other duties as assigned
Qualification
Required
High School Diploma or a General Education Degree
2+ years related experience in customer service, troubleshooting and repairing DVR and CCTV equipment
Excellent verbal and written communication skills
Must be a problem-solver who is flexible and responsible
Must be able to work in a team-based collaborative environment
Enjoy interacting with people
Work at our Liberty Lake, WA headquarters
Preferred
Knowledge of basic inter-networking operations and protocols, with a demonstrated ability to assist with networking projects
Knowledge of Security Industry (Cameras, DVR's, Sensors, Relays, etc.)
Knowledge of electrical wiring, proper grounding, etc
Knowledge of Linux OS
Benefits
In addition, this position is eligible for an annual discretionary bonus.
Employees are eligible to purchase company stock at a discounted rate.
Collaborative, fun, creative culture where idea sharing is encouraged.
Casual dress, jeans are welcome.
Medical, dental, vision & prescription benefits starting day 1! Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low.
Up to $5,000 annual company match for 401k.
Company paid short-term/long-term disability, AD&D and life insurance.
Paid maternity and paternity leave.
15 Days of Paid Vacation accrued per year (increases after year 3).
Paid Sick/Wellness time is accrued at a rate of 1 hour for every 35 hours worked, except where local laws are more generous.
9 Paid Holidays per year.
Educational Assistance Program covering non-degree support, undergraduate and graduate degrees.
Employee Equipment Program – Free Alarm.com system for your home!
Company
OpenEye
OpenEye is a computer software company manufacturing digital video recorders and surveillance equipment.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2019-10-21Acquired
Leadership Team
Rick Sheppard
Founder & CEO
Recent News
Business Wire
2025-11-08
Company data provided by crunchbase