dentsu · 4 hours ago
VP, Client Partner
New York - 150 E 42nd
Full-time
Hybrid
Director/Executive
$163K/yr - $264K/yr
15+ years expDentsu International Americas is seeking a VP, Client Partner who is passionate about developing and maintaining successful client relationships. This role involves overseeing client satisfaction, driving revenue growth, and managing complex engagements across various marketing solutions.
AdvertisingInformation ServicesMarketing
Responsibilities
Experience in revenue growth and high customer satisfaction. You will oversee client satisfaction, continuing growth and evolution of the customer relationships
Grow a portfolio of customers, reporting to the Senior Partner
Manage all commercial aspects of our client relationship including contracts, pricing, profitability, revenue and profit forecasting to achieve net revenue and margin targets
Engage senior level customer contacts across all areas of the customer's business, delivering a flow of business-building ideas, while securing relationship and performance feedback
Executive engagement, client expectations, value reinforcement, white space reach, and cross-sell are required to be strategic about engagement strategies with VP C-level relationship building
Consult with customers and present new strategies and innovative ideas to solve Experience Transformation challenges & opportunities
Provide leadership to Client Services and Capability teams in a matrixed environment, fully leveraging all direct and indirect resources and ensuring optimal levels of productivity, service, communications, and quality for assigned customers
Direct team activities to ensure full collaboration and partnership and leveraging the company's full complement of resources to support the business
Provide direction of Account Directors and Engagement Leaders, focused on delivering value, ensuring quality
Mentor employees to elevate skills and opportunities for career advancement
Business and operational acumen, experienced in scaled commercial model, negotiation, and value realization
Develop and drive growth & account plans, leads client opportunity pipeline sprints, processes, and strategies that improve results for customers, while growing the customer portfolio
Team with Alliance partners through proactive relationship development, pipeline mapping and joint account planning to foster co-selling of partner products and services to Merkle customers, and Merkle solutions to partner customers
Increases knowledge of the customer's business (and industry) often serving as the customer's first line consultant
Plans work, communicates changes, and troubleshoots problems, assuring that the customer and company commitments are delivered
Work with the Growth, Capability, and other teams to develop proposal/presentation content and strategy for new business pitches
Effectively “on-boards” new customer relationships
Proactively works to ensure a highly engaged team staffed with top talent. Hires, retains, develops and engages top level talent that inspires the trust and confidence of our customers and in turn becomes the reason why customers want to work with us
Stay current with industry trends and best practices to proactively sell fit for purpose solutions and innovation
Qualification
Required
Bachelor's degree required
Minimum 15 years' experience in customer services/customer management in an advertising agency, marketing company, or client-side marketing department with a strong working knowledge of several industries
Well-versed in the leading Marketing Technologies across B2B, Content Supply Chain, CRM, and Enterprise AI
Knowledge of CXM/CRM, Digital Marketing, Multichannel/Integrated Marketing, Campaign Management, Relationship/Client Management, Account Planning and Strategy
Experience leading both internal (customer, creative, development, production, etc.) and external client teams
Understanding of data analytics for multi-channel results analysis and recommendations
Ability to develop and manage budgets/forecasts/ proforma
Benefits
Medical, vision, and dental insurance
Life insurance
Short-term and long-term disability insurance
401k
Flexible paid time off
At least 15 paid holidays per year
Paid sick and safe leave
Paid parental leave
Company
dentsu
We are dentsu.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$24.88MKey Investors
Epiris
2012-07-12Acquired
1993-11-01Private Equity· $24.88M
Leadership Team
Dawn Rowlands
CEO Sub-Saharan Africa
Nigel Sharrocks
CEO, Aegis Media Global Brands
Recent News
Morningstar.com
2025-06-13
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