PEAK Technical Staffing USA · 2 hours ago
Manager Program Management
Seymour, CT
Full-time
Onsite
Mid, Senior Level
$118K/yr - $120K/yr
7+ years expPEAK Technical Staffing USA is seeking a Manager of Program Management to lead a team of Program Managers in delivering exceptional customer satisfaction and driving profitable growth within the Electronic Manufacturing Services environment. This role involves overseeing customer programs, managing financial performance, and fostering strong relationships with clients to support business expansion and operational objectives.
ConsultingHuman ResourcesInformation Technology
Responsibilities
Lead, mentor, and develop a high-performing team of Program Managers, fostering a culture of accountability, collaboration, and continuous improvement
Act as the primary escalation point for customer issues, ensuring timely resolution and exceptional customer satisfaction
Build and maintain strong customer relationships to support long-term retention, business expansion, and new program opportunities
Drive organic and inorganic growth initiatives with current and prospective customers through strategic planning, pipeline development, and partnership with Business Development
Oversee the full lifecycle of customer programs, ensuring successful launch, execution, and closure of projects within scope, schedule, quality, and financial targets
Monitor financial performance of programs; analyze variances, manage forecasts, and implement corrective actions to ensure profitability targets are met
Partner with cross-functional teams (Operations, Engineering, Supply Chain, Quality, Finance) to ensure alignment and effective execution of customer requirements
Implement and maintain robust program management processes, tools, and best practices, ensuring consistency and standardization across the team
Proactively identify program risks and opportunities, driving mitigation plans and improvement initiatives
Prepare and deliver program reviews, business updates, and executive-level presentations both internally and externally
Champion an action-oriented culture that prioritizes responsiveness, ownership, and continuous improvement
Qualification
Required
Strong customer-facing skills with the ability to build trust, influence decisions, and drive customer satisfaction
Proven leadership ability in coaching, mentoring, and developing high-performing teams
Strong financial acumen, including experience with program P&L management, forecasting, budgeting, and margin improvement strategies
Excellent project and program management skills, including risk management, scheduling, and cross-functional coordination
Action-oriented mindset with the ability to make informed decisions in fast-paced, dynamic environments
Advanced communication, negotiation, and presentation skills
Ability to manage multiple complex programs simultaneously
Strong analytical and problem-solving skills
Proficiency with program management tools, ERP systems, and Microsoft Office Suite
Ability to collaborate effectively with internal teams and build constructive working relationships
Bachelor's degree in Business, Engineering, Operations, or a related field required
7+ years of experience in Program Management, Account Management, or Operations within the EMS or electronics manufacturing industry
3+ years of experience in people leadership, including development and management of Program Managers or equivalent roles
Demonstrated experience in managing customer accounts, driving growth initiatives, and executing complex technical programs
Preferred
PMP or similar project management certification
Benefits
Medical
Dental
Vision
Flexible Spending Account (FSA)
Dependent Care Savings Account (DCA)
401K plan
Paid Sick Leave
Company
PEAK Technical Staffing USA
PEAK Technical Staffing USA is a staffing and recruiting company that provides it and engineering recruiting services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Joseph V. Salvucci, Jr., MBA
Chief Executive Officer
Brad Cieslinski
Chief Financial Officer
Company data provided by crunchbase