Echo360 · 4 hours ago
Customer Success Manager (Corporate-01.2026)
United States
Full-time
Remote
Mid, Senior Level
$80K/yr - $100K/yr
5+ years expEcho360 is the global leader in transformative learning solutions, and they are seeking a Customer Success Manager to drive adoption and retention of their products within large-scale corporate accounts. The role involves building relationships with enterprise clients and providing strategic guidance to maximize the value of Echo360's offerings.
EdTechEducationHigher EducationInformation Technology
Responsibilities
Proactively own and manage a portfolio of enterprise accounts, ensuring strong relationships at all levels of the organization
Proactively drive and execute customer retention and renewal strategies, mitigating churn and ensuring continued adoption of Echo360 solutions
Showcase product value and ROI through data-driven insights and strategic alignment with client goals
Serve as the primary point of contact for corporate enterprise clients, fostering strong, long-term partnerships
Engage regularly with L&D, IT, and Operational stakeholders to understand evolving needs, compliance requirements, and workforce challenges
Conduct quarterly business reviews, providing actionable insights and performance data to senior leadership
Proactively analyze client usage patterns and operational data to identify opportunities for engagement and expansion
Proactively provide strategic guidance to enterprise clients, developing customized adoption plans that support business objectives
Proactively and continuously establishing and communicating the business value of Echo360 and ROI on customers' learning investment
Collaborate across customer organizations, driving top-down and bottom-up adoption strategies to maximize impact
Develop deep expertise in Echo360's product suite, effectively demonstrating its value for enterprise training, compliance, and workforce engagement
Stay informed about industry trends, compliance regulations, and technology advancements relevant to enterprise training and workforce management
Lead product training sessions and champion adoption strategies tailored to industry-specific use cases
Monitor and analyze customer usage data, providing strategic recommendations to improve adoption and optimize workforce training effectiveness
Deliver regular performance reports to enterprise clients, highlighting key metrics, adoption trends, and ROI
Conduct quarterly business reviews covering platform usage, support trends, and strategic alignment
Qualification
Required
Minimum of 5 years of experience in: Consultative sales, account management, or customer success within enterprise SaaS environments
Supporting enterprise clients in industries with large, distributed, and high-turnover workforces
Deep understanding of enterprise technology ecosystems, particularly LMS, workforce management, and compliance training platforms
Strong working knowledge of SCORM, HRIS platforms such as WorkDay, and LMS systems such as Cornerstone
Exceptional verbal and written, presentation and communication skills with the ability to engage executive stakeholders
Technically savvy, able to quickly master Echo360's platform and articulate value to enterprise clients
Proficiency with Salesforce, Gainsight, or other CRM and Customer Success platforms
Strong team player with the ability to collaborate across sales, marketing, and product teams
Willingness to travel as needed to support enterprise clients
Strategic: Aligns customer success goals with company objectives
Data-Driven: Able to analyze and generate insights based on usage and market metrics
Customer-Centric: Focused on end-to-end customer satisfaction and success
Tech-Savvy: Understands SaaS operations and product value delivery
Intellectually Curious | Bias for Action & Results | Quick Study | Active Listener
Preferred
Bachelor's degree (preferred); graduate degree a plus
Learning & Development (L&D), workforce training, or corporate compliance solutions (preferred)
Benefits
Medical
Dental
Vision
Life & disability insurance
A 401(k) plan with company match
An unlimited PTO policy
Company
Echo360
Echo360 combines all of the video capabilities into a single, smart solution that is so easy to manage.
51-200 employees
Funding
Current Stage
Late StageTotal Funding
$214.75MKey Investors
o15 Capital PartnersRunway Growth CapitalDuchossois Technology Partners
2024-05-14Debt Financing· $43M
2022-01-11Acquired
2019-05-01Debt Financing· $15.5M
Leadership Team
D
Debbie Mitchell
Vice President, Human Resources
Recent News
2025-11-26
Morningstar.com
2025-11-22
2025-11-21
Company data provided by crunchbase