Warranty Specialist jobs in United States
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General RV Center · 13 hours ago

Warranty Specialist

positionUS-MI-Wixom
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$16/hr - $17/hr

General RV Center is the Nation’s Largest Family-Owned RV Dealer, committed to providing exceptional customer service. They are seeking a Warranty Specialist to assist customers, collaborate with internal departments, and maintain customer satisfaction through effective communication and problem-solving.

Travel

Responsibilities

Provide exceptional customer service for both internal and external customers seeking information or assistance
Collaborate with Sales, Parts and Service departments to assist with resolving outstanding customer issues that may negatively impact the overall customer relationship
Responds to inquiries, and performs internal and external customer follow-up as needed
Document all customer interactions and maintain performance standards, including effectiveness, efficiency, and quality
Maintain and measure customer satisfaction rate (Net Promoter Score) through the use of Listen360, A customer engagement software that analyzes customer engagement and feedback
Performs other duties as assigned

Qualification

Customer serviceMicrosoft OfficeInterpersonal skillsCommunication skillsMultitaskingTeam playerWork ethic

Required

Minimum of High School diploma required
Ability to manage difficult or emotional customer situations and use sound judgement when making decisions
Exceptional and consistent customer service dealing with large call volumes
Proficient with Microsoft Office suite
Strong interpersonal skills and communication abilities, both written and verbal
Ability to multitask and complete tasks in a timely and efficient manner
A positive team-player, who welcomes feedback, builds morale and balances team and individual responsibilities
Reliable and strong work ethic
Professional appearance is a must

Preferred

Associate's degree desired but not required

Benefits

Medical
Dental
Vision
Life insurance options
Paid vacations
401k with company matching

Company

General RV Center

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General RV Center is a retail company specializing in motorhomes, fifth wheels, and travel trailers.
dateFounded in 1962
location
Wixom, Michigan, USA
people-size5001-10000 employees
web-link
http://generalrv.com

Funding

Current Stage
Late Stage

Leadership Team

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Robert Baidas
Founder and Chief Executive Officer
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Loren Baidas
President
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Recent News

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2025-06-17
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2025-06-13
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