Centura College · 1 day ago
Student Success Coordinator
Norfolk, VA
Full-time
Onsite
Entry Level
$30/hr - $30/hr
1+ years expCentura College is a premier provider of hands-on technical and career training, and they are seeking a Student Success Coordinator to support students from onboarding through graduation. The role focuses on retention and certification, building strong relationships with students, and driving outcomes related to their academic success.
Higher Education
Responsibilities
Manage an active caseload of students and meet defined performance metrics, which may include retention and persistence, certification readiness and attainment, and graduation progression
Serve as a consistent point of contact and advocate for assigned students throughout their academic journey, building rapport, trust and accountability
Proactively engage students to identify and address academic and other barriers to persistence, certification readiness, and completion
Drive retention and certification outcomes through early intervention, milestone tracking, and consistent follow-up
Support accommodation requests, resource referrals, and appropriate escalation as needed
Accurately document all student interactions and outcomes
Participate in cohort tracking, G&E chart confirmation, and required audits in addition to weekly and monthly reporting on student success metrics
Support, participate in, and/or facilitate student success events and initiatives such as retention workshops, certification readiness activities, career fairs, and alumni events, collaborating with other departments as needed
Perform additional tasks as assigned by the Supervisor, including required onboarding and ongoing training related to student success systems, performance metrics, and operational processes
Qualification
Required
High School Diploma or GED required
1–2 years of experience in student services, advising, career services, workforce development, recruiting, or a related support role
Strong problem-solving, organizational, and written and verbal communication skills with a student-centered approach
Comfortable working in a metrics-driven environment with shared accountability
Proficient with Microsoft Office and willing to learn new systems
A positive, team-oriented approach and willingness to work outside regular business hours and travel locally or overnight as needed
Preferred
Associate or bachelor's degree preferred
1 year of related experience in a proprietary (for profit), post-secondary educational setting preferred
Benefits
401(k) with company match
Comprehensive health, dental, and vision insurance
Life insurance options
Paid parental leave
Paid time off (PTO) to promote work-life balance
Tuition reimbursement for continued education
Employee Assistance Program (EAP) for personal and professional support
Company
Centura College
Centura College, Virginia Beach is a school in Virginia Beach.
Founded in 1983Virginia Beach, Virginia, USA
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Business Wire
2025-10-21
The Virginian-Pilot
2025-02-15
Company data provided by crunchbase