Staples Canada · 2 hours ago
Strategic Team Manager Inside Sales, Quill
Lincolnshire, IL, United States
Full-time
Hybrid
Mid, Senior Level
$90K/yr - $115K/yr
7+ years expStaples Canada is a trusted brand offering innovative solutions for strategic accounts. As the Key Account Strategic Manager at Quill, you will lead a team focused on managing significant customer accounts, driving sales strategies, and maintaining executive relationships to boost revenue growth.
E-CommerceInformation TechnologyOffice Supplies
Responsibilities
Lead, coach, and inspire a team of inside sales professionals focused on managing Quill’s largest, most complex key accounts
Execute data-driven strategies, aligning account-level plans with broader portfolio objectives to maximize impact and revenue accountability (over $100 million annually)
Analyze customer and portfolio P&Ls to uncover performance trends, margin gaps, and untapped revenue opportunities
Develop and implement innovative, tailored approaches for account-specific challenges and profitable growth
Guide the team through high-stakes C-suite relationship management, multi-level negotiations, and long-term value positioning
Set and monitor team sales targets, KPIs, and performance metrics to drive results across high-value accounts
Foster a collaborative, inclusive culture that champions professional development and empowers talent
Attend customer appointments, business reviews, and industry events (up to 15% travel required nationally) to strengthen partnerships
Leverage tools like Salesforce, Power BI, and Monday.com to ensure visibility, drive accountability, and optimize sales processes
Collaborate cross-functionally with Sales Strategy, Marketing, Merchandising, and Customer Success to maximize customer impact
Support recruiting, hiring, onboarding, and long-term development of sales talent
Proactively provide feedback and recommendations to leadership to evolve team strategy, tools, and performance models
Facilitate evaluations, reviews, and performance plans while maintaining proper documentation
Qualification
Required
Bachelor's degree in Business, Marketing, Communications, or a related field (or equivalent professional experience)
7+ years of B2B sales experience with a focus on strategic or key account management
4+ years of experience leading and developing high-performing sales teams, preferably in inside sales or enterprise sales
Demonstrated track record managing complex sales cycles, executive negotiations, and multi-site accounts
Strong proficiency with CRM and sales tools such as Salesforce, Power BI, and Microsoft Office Suite
Willingness to travel up to 15% nationally
Preferred
Experience managing key accounts in a multi-vertical or multi-location B2B sales environment
Background in inside sales leadership with demonstrated success in high-value, complex accounts
Expertise in consultative and solution-based selling within industries such as property management, industrial, or mid-market commercial sectors
Strong background in sales forecasting, territory planning, and strategic account development
Proven success in coaching teams through C-suite engagements and high-stakes negotiations
Proven collaboration with cross-functional teams (Marketing, Customer Service, Sales Strategy) on integrated go-to-market plans
Track record of building inclusive, high-engagement team cultures that retain top talent and deliver consistent results
Benefits
Inclusive culture with associate-led Business Resource Groups
Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
Online and Retail Discounts
Company Match 401(k)
Physical and Mental Health Wellness programs
And more!
Company
Staples Canada
STAPLES Canada is a company that sells office supplies, technology and equipments.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brian McDougall
Chief Retail Officer
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