RideCo On-Demand Transit · 2 hours ago
Low Voltage Field Technician / Hardware Implementation Specialist
Philadelphia, Pennsylvania, United States
Full-time
Onsite
Mid Level
$65K/yr - $80K/yrRideCo On-Demand Transit is seeking a highly experienced Low Voltage Field Technician / Hardware Implementation Specialist based in Philadelphia to support complex transit and mobility deployments across North America. The role involves executing hands-on field work, managing hardware programs, and providing technical support while coordinating with vendors and clients.
Logistics
Responsibilities
Perform low voltage hardware installations in vehicles and facilities, including tablets, modems, GPS units, cameras, and related peripherals
Troubleshoot power, wiring, connectivity, mounting, and configuration issues on-site and remotely
Validate installations against RideCo standards, safety requirements, and client specifications
Manage hardware provisioning, staging, kitting, and asset tracking
Administer and maintain Mobile Device Management (MDM) platforms
Support remote service ticket intake, triage, troubleshooting, and resolution
Maintain accurate documentation for assets, configurations, and deployments
Manage and maintain vendor relationships, including coordination, issue resolution, and follow-ups
Support Sales and Solutions teams by assisting with hardware quoting, configurations, and technical feasibility reviews
Coordinate logistics, lead times, and deployment readiness with vendors and internal stakeholders
Lead installation efforts independently without step-by-step direction
Track project progress, identify risks, and communicate status updates proactively
Create and maintain SOPs, installation guides, and process documentation
Provide in-person and remote training or guidance to clients and partners as needed
Travel to client sites for installations, audits, troubleshooting, and training
Support multi-day deployments and time-sensitive go-live events
Other duties/projects as assigned
Qualification
Required
Proven experience in low voltage field installations or mobile hardware deployments
Strong understanding of vehicle electrical systems, grounding, and cable management
Demonstrated ability to troubleshoot hardware, software, and connectivity issues independently
Comfortable working in transit, fleet, or field environments
Preferred
Experience with transit, fleet, or mobility technology deployments
Experience managing MDM platforms and large device fleets
Familiarity with service ticketing systems and remote support workflows
Experience coordinating cross-functional teams and vendors
Current or past MECP (Mobile Electronic Certified Professional) Certificate is considered an asset
Benefits
Flex-time work schedules
Vacation time
Medical, dental, prescription, and more
Company
RideCo On-Demand Transit
RideCo is an on-demand transit technology and services company that enables on-demand ridesharing for transit agencies in cities around the globe.
Founded in 2012
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$15.74MKey Investors
Eclipse Ventures
2022-02-17Series A· $15.74M
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