TruStile Doors · 2 days ago
Assistant Residential Account Manager
Denver,CO,US
Full-time
Onsite
New Grad, Entry LevelTruStile Doors is offering an entry level career opportunity for the role of Assistant Account Manager within their Customer Service organization. The Assistant Account Manager will manage inbound requests for residential and commercial dealers, provide customer support, and assist in order entry and warranty case creation.
ManufacturingReal Estate
Responsibilities
Accurately download dealer requests into the TruStile order entry system
Enter and stage new warranty cases into ERP system
Ensure all documentation is provided and is accurately translated into TruStile Quoting and ERP systems for incoming quote, order, and warranty requests
Answer inbound phone calls and directly from TruStile dealers regarding shipment status, Purchase Orders, and warranty creation
Create and distribute various daily and weekly audit reports to the account management team
Maintain current user base login profiles for TruStile online customer portal
Provide direct support for Account Managers with data entry and PO requests
Coordinate new dealer registration and onboarding
Dealer follow up, including outstanding sales opportunities and pending orders
Shadow the account management team and display consistent growth and progress in learning the role of an Account Manager
Identify and recommend process improvements that drive efficiency and customer satisfaction
Qualification
Required
Mandatory HS Diploma/GED
Experience with Enterprise ERP systems and online customer portals
Data entry skills and experience
Strong attention to detail
Computer skills to include proficiency in MS Excel and Word
Strong interpersonal skills and a desire to grow professionally
Passionate about customer interactions and service
Problem Solver
Detail oriented
Attention to Detail · Responds positively to feedback
Loves to learn through observing and listening
Friendly and outgoing
Preferred
College degree preferred
Benefits
Health insurance
Paid time off
Paid holidays
401K retirement savings match
Company-funded well-being account
Profit-sharing program
Company
TruStile Doors
TruStile Doors is a building materials company providing rood and glass doors.
Founded in 1995
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jeff Elkin
President & COO
Recent News
EIN Presswire
2025-02-04
Company data provided by crunchbase