CBIZ · 2 hours ago
Help Desk Team Lead | Network Solutions
United States
Full-time
Remote
Mid, Senior Level
$55K/yr - $75K/yr
3+ years expCBIZ Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. They are seeking a Help Desk Team Lead to build and manage a team to improve operational strategies and relationships with employees, clients, and vendors.
Bookkeeping and PayrollManagement ConsultingProfessional ServicesSmall and Medium Businesses
Responsibilities
Build, develop and manage a team capable of carrying out operational strategies needed while improving employee, client, and vendor relationships
Supervise and manage overall performance of assigned associates
Continue to spend a significant amount of time performing individual tasks related to the success of the team
Act as a liaison between CBIZ associates and the client
Responsible for staffing, performance management and disciplinary action for assigned team
Create and exhibit a sense of ownership for developing efficient operations and identifying opportunities for continuous growth
Handle the escalations for assigned team
Create and update procedures and documentation to improve efficiency and effectiveness
Train associates in new activities, policies, technical systems, and procedures
Lead and attend department meetings, team meetings, and 1:1s with assigned associates
Complete performance reviews and make salary recommendations for assigned direct reports
Assume responsibilities for related duties as assigned
Qualification
Required
High School Diploma or GED required; Bachelor's degree preferred
Minimum of 3 years' experience directly related to technical support of information system technology, with at least 1 year in a leadership capacity (mentoring associates, project leadership, contact center leadership) preferred
Preferred
Experience managing large teams in a remote capacity
Company
CBIZ
CBIZ through its subsidiaries, provides professional business services primarily to small and medium-sized businesses, individuals,
10001+ employees
H1B Sponsorship
CBIZ has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2022 (1)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown2003-06-04Acquired
1995-05-05IPO
Leadership Team
Brad Lakhia
Senior Vice President & Chief Financial Officer
W
Ware H. Grove
SVP & CFO
Recent News
2026-01-22
2025-12-18
Company data provided by crunchbase