Netflix · 4 hours ago
Retail Program Manager, Experiences
Los Angeles
Full-time
Onsite
Senior Level
$205K/yr - $343K/yr
7+ years expNetflix is dedicated to entertaining the world by merging creativity and technology. As the Retail Program Manager, you will work cross-functionally to build operational plans for delivering consumer assortments at Netflix House, ensuring effective and efficient workflows across various teams.
Digital EntertainmentMedia and EntertainmentTVVideo Streaming
Responsibilities
Own and evolve the Retail Op Model, aligning Corporate, Product Development, and Store workflows into an effective and efficient seasonal rhythm
Own the Retail Op Model Calendar and ensure teams have the tools and time needed to hit key deliverables that keeps work moving forward
Align with internal cross-functional teams to ensure Retail is seamlessly integrated into overall Netflix House strategy and plans
Collaborate with Product Development & Creative team to integrate product development timelines and needs to ensure on time product delivery to stores
Partner with Store Teams to deliver the resources and information needed to enable them to achieve revenue targets and deliver positive customer experiences
Own the various project management tools and systems (Monday, Airtable, etc.) to keep workflows on track
Ensure Retail workflows stay on track and collaborate with cross functional teams on needed solutions and pivots
Build and maintain Retail’s standard operating procedures (SOPs)
Be responsible for Retail’s POs and Invoicing in partnership with Accounts Payable, Accounting, and Finance
Look around the corner to predict future needs before they arise, mitigating inefficiencies
Qualification
Required
7+ years of experience in a Corporate, Product, or Store Retail Operations role, strong preference for vertical retail experience
Proven experience building a Retail Operating Model from scratch or scaling one in a high-growth environment
A track record of identifying 'bottlenecks' in a corporate workflow and redesigning the system to eliminate them
Experience leading cross-functional teams through process shifts with the ability to get 'buy-in' on new ways of working
Expert-level proficiency in project management systems like Monday.com, AIrtable, Asana, etc with the ability to build automated workflows, relational databases, and executive-level dashboards
Deep understanding of the Retail Product Calendar and product development timing & actions
Ability to maintain a single version of truth in an environment where dates are constantly shifting
Exceptional technical writing skills with the ability to translate complex corporate strategies into simple, 'field-ready' SOPs
Experience creating 'compliance checklists' or audit frameworks to ensure store teams are executing the corporate vision consistently
Experience working in a corporate role that supports multiple permanent physical locations
Experience work on 'special projects' or new business ventures where there was no existing playbook
Experience managing the operational flow of a high-volume SKU assortment within a consumer products business
Passion for the retail industry, fandoms, and consumer trends
Excellent communication skills, both verbally and digitally
Experience with Google Suite
Preferred
Global Experience preferred
Benefits
Health Plans
Mental Health support
401(k) Retirement Plan with employer match
Stock Option Program
Disability Programs
Health Savings and Flexible Spending Accounts
Family-forming benefits
Life and Serious Injury Benefits
Paid leave of absence programs
Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off.
Full-time salaried employees are immediately entitled to flexible time off.
Company
Netflix
Netflix is an online streaming platform that enables users to watch TV shows and movies.
10001+ employees
H1B Sponsorship
Netflix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (310)
2024 (309)
2023 (191)
2022 (261)
2021 (268)
2020 (225)
Funding
Current Stage
Public CompanyTotal Funding
$72.11BKey Investors
Wells FargoTCVGroupe Arnault
2025-12-05Post Ipo Debt· $67.2B
2024-08-01Post Ipo Debt· $1.8B
2018-05-05Post Ipo Debt· $2.67M
Leadership Team
Gregory Peters
Co-CEO
Ted Sarandos
Co-CEO
Recent News
2026-01-23
Company data provided by crunchbase