The University of Texas at Arlington - School of Social Work · 8 hours ago
CRM Systems Analyst
Arlington
Full-time
Onsite
Mid Level
$92K/yr - $92K/yr
3+ years expThe University of Texas at Arlington - School of Social Work is seeking a CRM Systems Analyst to serve as a technical lead for the Division of Enrollment Management. This role involves managing CRM functions, providing support for recruitment and enrollment initiatives, and collaborating with stakeholders to ensure successful CRM implementation and functionality.
Higher Education
Responsibilities
Provide development and ongoing support for stakeholders of the CRM
Collaborate with stakeholders to understand and outline business needs, process maps and CRM requirements
Complete projects successfully and on-time
Set up CRM functions and ensure that programs/solutions conform to division and university standards to maintain compliance and reach enrollment goals
Identifies problems and analyzes causes, takes or recommends actions after evaluating alternative solutions; follow up to ensure problems are corrected
Provides alternative solutions to solving problems
Create reports and dashboards for use in planning and review of overall status and success measures
Maintain a catalog of standard reports available and create and launch one-off reports as needed
Develop, maintain, test and troubleshoot student recruitment and retention campaigns and CRM functionality
Conduct weekly reviews of CRM processes to assure all functionalities and communication campaigns are running successfully
Confer and collaborate with stakeholders about CRM set up, design and maintenance, software application requirements and academic and non-academic unit needs
Serve as a user resource with external support teams
Train new users on CRM functionality and create and maintain business process documentation of CRM enrollment related functionality
Assist with design, development and modification of CRM applications or integration
Use analytics to predict and measure outcome and consequences of a design
Perform ongoing complex analysis of existing data and business processes for potential improvements and perform other duties as assigned
Qualification
Required
Bachelor's degree in a related field
Three (3) years of progressively responsible technology use, management and analysis, or an equivalent mix of education and relevant experience in similar role
Working intermediate knowledge of methods and leveraging used with CRM technologies, set up, operation analysis and design
Demonstrated strong skill in direct development of set up and operations design for technology applications
Demonstrated ability to coordinate and work with a team
Proven ability to effectively communicate technical and other information to a variety of stakeholders
Preferred
Higher education experience working with CRM, preferably Technolutions/Slate
Previous experience collaborating with a broad range of stakeholders and experience supporting CRM functionality
Benefits
Health insurance
Retirement plans
Paid time off
Company
The University of Texas at Arlington - School of Social Work
The School of Social Work at the University of Texas at Arlington is one of the nation's largest and most prestigious schools of Social Work.
Founded in 1967Arlington, Texas, US
51-200 employees
H1B Sponsorship
The University of Texas at Arlington - School of Social Work has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase