ICE · 21 hours ago
Client Support Specialist - Special Loans
US-UT-Provo
Full-time
Onsite
Senior Level
5+ years expICE is a company specializing in mortgage technology, and they are seeking a Client Support Specialist with expertise in Special Loans. The role involves serving as a liaison between clients and the IT organization, providing technical consulting, and ensuring that client needs are met through system enhancements and testing.
E-CommerceFashionJewelryMarketplace
Responsibilities
Serves as liaison between end-users and the information technology organization during consulting projects to meet specific client requirements
Expertly researches and documents client needs, technology, or regulations related to system design or enhancements that will impact multiple platforms and/or applications
Analyzes system impacts to client environments and procedures and provides recommendations on best practices and changes in technology accordingly
Assists client in writing test plans and test cases to ensure enhancements made to applications meet client needs and that application integrity is maintained
Conducts a variety of tests such as system, integration, readiness, and acceptance tests
Consults directly with the client and may travel to the client site
May play a key role in the training of client and technical support personnel on enhancements, new systems, or procedures
May require travel
Performs other related duties as assigned
Qualification
Required
Bachelor's degree or the equivalent combination of education, training, or work experience
Requires 4+ years of analytical and/or technical consulting experience
Experience working in a technical client facing role
Minimum of five years of mortgage industry experience
Experience with ICE products, services, and capabilities
Prior Mortgage or Home Equity Servicing experience required
Functional knowledge in the following area(s) is required: Special Loans – Adjustable-Rate Mortgages, Balloons, GPMs, Bi-Weekly, Daily Simple Interest, Buydowns, Step Rates, SCRA (Soldiers and Sailors), Interest-Only, Year-End Processing, Monthly Billing, Loan Boarding, New Loan Boarding, etc
Functional knowledge in the following area(s) is required: Consumer Loans – ELOCs, HELOCs, Collateral Loans, etc
Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization
Preferred
Knowledge of ICE Mortgage Technology products, services and capabilities
Knowledge of the tools, techniques and principles used in application development in objective-oriented development, or other relevant technology
Proficiency in quality management methods, tools, and technologies
Awareness of system-development protocol
Strong analytical skills
Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)
Excellent analytical, decision-making, problem-solving, interpersonal, team, negotiation, conflict management and time management skills
Ability to persuade and influence others on the best approach to take
Is resourceful and proactive in gathering information and sharing ideas
Company
ICE
We are building the largest jewelry marketplace.
10001+ employees
H1B Sponsorship
ICE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$49MKey Investors
Polaris Partners
2017-12-07Acquired
2016-03-15Series Unknown
2015-07-01Seed· $2M
Leadership Team
Joseph Albert
Chief Technology Officer
David Farrell
Chief Operating Officer, ICE Futures U.S.
Recent News
2026-01-13
Crowdfund Insider
2026-01-12
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