AI Digital · 16 hours ago
Senior Client Service Manager (MidWest)
United States
Full-time
Remote
Senior Level
5+ years expAI Digital is a company focused on client service management, seeking a Senior Client Service Manager to manage and grow long-term Agency of Record client relationships in the Midwest region. The role involves building partnerships, communicating effectively with clients, and managing multiple campaigns while providing strategic solutions and mentoring junior team members.
AdvertisingMarketingSocial Media Marketing
Responsibilities
Manage and grow long-term Agency of Record (AOR) client relationships within the Midwest region, acting as a strategic partner deeply embedded in the client’s business and media ecosystem
Build trusted, long-term partnerships by deeply understanding client business models, regional market dynamics, and long-term growth objectives
Effectively communicate with clients and internal teams. Present insights clearly and professionally, engaging executive-level stakeholders and guiding decision-making
Act as a strategic bridge between clients and Ad Operations, ensuring alignment, prioritization, and scalable execution across AOR accounts
Analyze and interpret reporting with attention to detail. Identify trends, proactively address potential issues, and optimize performance through data-driven insights
Anticipate client needs and offer strategic solutions. Address challenges before they arise and proactively suggest opportunities for growth
Manage multiple campaigns efficiently. Prioritize tasks, delegate effectively, and ensure seamless execution by leveraging internal resources
Lead client interactions with confidence and professionalism. Run meetings, provide strategic recommendations, and identify opportunities to enhance ROI
Stay informed on industry trends and digital advertising advancements. Adapt strategies to align with market shifts and emerging best practices
Support and mentor junior team members. Share best practices, provide guidance, and contribute to a collaborative and high-performing team environment
Qualification
Required
Willingness to work full-time (40 hours/week), with standard working hours from 9:00 AM to 6:00 PM EST
5+ years of experience in an Account Management role within an agency environment, with hands-on experience managing long-term, retainer-based or Agency of Record (AOR) clients
Working knowledge of Google Suite (Gmail, Calendar, Drive, Docs, Sheets, Forms, Slides) and project management tools/apps
A proactive, ownership-driven mindset with the ability to independently manage complex, long-term client relationships
Ability to cope with a varied volume of work and occasional time pressure
Excellent organizational skills – always two steps ahead
Ability to work well independently and in a team environment
Company
AI Digital
AI Digital is an advertising company that provides digital media solutions to its customers.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Stephen Magli
CEO & Founder
Recent News
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