AAA Auto Club Enterprises · 4 hours ago
Program Management Manager
Costa Mesa, CA
Full-time
Onsite
Mid, Senior Level
$106K/yr - $156K/yr
4+ years expAAA Auto Club Enterprises is the largest federation of AAA clubs in the nation, seeking a Program Management Manager to develop and implement strategic plans for program development and enhancements. This role involves managing partner relationships, overseeing program performance metrics, and ensuring alignment with the organization's objectives.
Insurance
Responsibilities
Directs the development, planning and implementation of program and process development for enhancements to program that result in greater member/policyholder acquisition and/or retention
Responsible for developing innovative and creative solutions that meet existing market needs, increase the value of current programs and/or product features and benefits
Utilizes trends, developments in the marketplace and voice of the customer research to shape program and offerings
Activities include, but are not limited to, conducting thorough market analysis and research, increasing usage, developing and implementing new program features, developing programs to increase revenue and member/policyholder relevance
Responsible for managing timelines and internal and external resources to launch partners, programs, enhancements to program on time and within budget
Responsible for new partner acquisition and partner retention of outside partners to enhance the program when appropriate
Responsible for establishing and managing key internal relationships with core operating units that are involved in or affected by assigned programs
Provide strategic insight and use of market research to identify partner offering gaps that are relevant to members/policyholders
Acquire partners that ensure member value and fill member needs/relevance gaps
Manage partner relationships including contract negotiations, product offering, internal/external partner expectations, external partner and/or internal marketing efforts, and additional incremental member/policyholder value offers to improve retention
Proactively communicate with partners and sales team to support partner retention
Responsible for understanding partner industry, representing the club in partner meetings, and collaborating with partners to increase member relevance and usage
Continue to monitor and achieve partner retention and acquisition goals to support the overall program and Club objectives
Oversee the implementation of strategic communication plans for the assigned claims program
Research market for business opportunities and ensure integration of Claims program with the Club’s MRM strategy
Act as project manager and provide leadership in the implementation of all strategic initiatives for assigned claims program
Ensure the timely and efficient completion of projects, as well as the success metrics are met after the project is implemented
Work with multiple areas of the organization (including the claims operations, Finance, information systems etc.) to ensure the development, execution, establishment of goals, and success of all program initiatives
Monitor, evaluate, and communicate to all areas including senior managers the progress against targeted goals and make corrections to attain assigned objectives
Advocate employee development through ongoing monitoring, coaching and training to ensure all staff is current on any changes in organizational policies and procedures
Design technology, write requirements, and implement technology solutions to support integration of claims programs into multiple distribution channels for both employee use (to improve efficiencies) and for members use (for improved member interaction)
Position requires a high degree of independent decision making and problem solving skills
Regularly makes decisions involving the direction of major projects
Implements plans that affect the strategic direction of assigned program line
Leads in the development and implementation of new processes
Qualification
Required
4-6 years of Project management or program management experience
Advanced ability to compile, analyze, and interpret statistical data
Independent leader and represents Club with partners
Demonstrated experience in project management
Advanced ability required to define and lead implementation of new processes
Requires advanced ability to coordinate and control major projects
Requires advanced ability to communicate clearly and effectively at all levels of the organization– both verbally and in writing
Requires ability to lead, present, and represent club with business CEO's, Presidents, or marketing executives
Advanced organization, planning, and problem resolution skills
Advanced computer skills with Excel, Word, and PowerPoint
Advanced ability to compile, analyze and interpret statistical data
Preferred
Bachelors Equivalent combination of education and experience
Claims or Insurance industry experience
Experience with Agile
1-3 years Management/Supervisory experience
Guidewire ClaimCenter or PolicyCenter experience
Agile Certifications
Benefits
Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)
Company
AAA Auto Club Enterprises
AAA is a federation of fully taxpaying, not-for-profit motor clubs in the U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Simpson
Senior Vice President and Chief Information & Technology Officer
Suzanne Wisdom
Senior Vice President & Chief Marketing Officer
Company data provided by crunchbase