Zello · 2 days ago
Technical Onboarding Specialist
Austin, Texas
Full-time
Onsite
Mid LevelZello is a voice-first communication platform, powered by industry-leading push-to-talk technology, aimed at improving collaboration for desk-less workers. As a Technical Onboarding Specialist, you will help new customers launch Zello successfully by creating onboarding plans, guiding them through configuration, and ensuring they quickly realize value from the platform.
AppsCommunitiesEnterprise SoftwareInternetMessagingMobile
Responsibilities
Run discovery with new customers, define onboarding plans, and manage timelines and expectations
Configure and implement Zello by mapping customer use cases to accounts, channels, roles, devices, and technical integrations
Lead customer facing onboarding sessions, trainings, and check ins to ensure customers understand how to use and manage Zello
Troubleshoot onboarding related issues, escalate bugs or edge cases to product and engineering, and relay product feedback
Document onboarding steps, decisions, and outcomes in CRM or project tools and recommend process improvements
Qualification
Required
Have experience onboarding enterprise customers for a B2B SaaS product with moderate or higher product complexity
Bring technical fluency with integrations, APIs, mobile apps, or device based workflows and can explain concepts to non technical stakeholders
Are organized and able to manage multiple onboarding projects at once without dropping details or missing handoffs
Communicate clearly and confidently in writing and on calls, and are comfortable leading structured customer conversations
Pay close attention to detail, document your work, and care deeply about setting customers up for long term success
Willing to travel up to 50% of the time, based on customer deployment needs
Preferred
Exposure to customer success metrics such as time to value, adoption milestones, and churn risk
Experience improving or scaling onboarding processes, not just executing them
Industry experience with frontline, retail, aviation, or hard hats customers
Benefits
Competitive pay
Equity with significant upside
Flexible schedules and time off
Sabbatical after every five years of service
Ping-pong table and free snacks in our break room
Company
Zello
Frontline workers save the world everyday. We build technology for them.
Founded in 2011
51-200 employees
H1B Sponsorship
Zello has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (1)
2022 (2)
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$20.75M2022-06-08Series A· $20M
2022-06-08Debt Financing
2012-01-01Convertible Note· $0.75M
Leadership Team
Alexey Gavrilov
CEO & Founder
Thomas Hutchings
CTO
Recent News
Company data provided by crunchbase