Iovance Biotherapeutics, Inc. · 11 hours ago
Case Manager
United States
Full-time
Onsite
Senior Level
6+ years expIovance Biotherapeutics is seeking a Case Manager to manage patient cases throughout their treatment journey. The role involves coordinating between medical professionals and cross-functional teams to ensure a seamless patient experience.
BiotechnologyClinical TrialsHealth CareHealth DiagnosticsMedical
Responsibilities
Serve as a trusted and knowledgeable single point of contact for patients, caregivers, and healthcare providers through the IovanceCares call center, demonstrating exceptional communication and tele-management skills
Independently manage and take ownership of all patient cases, from patient registration through post-infusion within assigned geographic areas; and provide coverage for other case managers when necessary
Establish collaborative relationships with our partners at the ATCs. Consistently and considerately share information with sites and gather information to help Iovance better manage the patient journey
Triage all issues appropriately, use resources to aid sites, and follow-up to confirm that issues are resolved
Effectively collaborate with inter-disciplinary health care teams at treatment centers (e.g., Nurse Navigators, Financial and Billing Administrators, Patient Support and Access personnel, and Social Workers)
Partner seamlessly with Iovance cross-functional teams to promptly deliver customer service and support to meet the needs of our patients, caregivers, and healthcare providers
Clearly and effectively communicate critical case-related information to patients, caregivers, and healthcare professionals to appropriately manage expectations
Complete all Case Manager training and demonstrate exceptional knowledge and seamless navigation of IovanceCares (i.e. case management system, customer portal, telephone system) and processes (i.e., SOPs, work instructions, business rules). The ability to quickly learn about new computer systems and be detail-oriented is essential in this role
Support Authorized Treatment Center launch activities as necessary (including site onboarding and Quarterly Business Reviews)
Manage and contribute to continuous improvements and development of innovative solutions to deliver an enhanced patient care experience. Maintain current knowledge of and follow established IovanceCares objectives, processes, regulatory and compliance standards, policies, and procedures
Demonstrate genuine passion and care for patients and uphold Iovance values in daily individual work performance
Adhere to Iovance Biotherapeutics’ core values, policies, procedures, and business ethics
Perform miscellaneous duties as assigned
Qualification
Required
BA or BS degree
Six (6) or more years of experience working within a healthcare/pharmaceutical environment directly interacting with patients and/or healthcare professionals/providers that includes two (2) or more years of Case Management or Care Coordination experience in an acute care center working with patients receiving complex therapies, and one (1) year of patient and reimbursement support experience
A proven ability to work in a fast-paced environment, adapt quickly to change, and strategically resolve complex problems promptly
A proven ability to accurately and thoroughly enter data, confirm information, and deliver high-quality consistent results
A proven ability to work exceptionally well across a matrix organization and be a team player
Possess exceptional oral and written communication skills
Exceptional attention to detail
Preferred
An advanced degree in a healthcare related field or the life sciences (NP, PA, RN, RPH, PharmD, MSW)
Five (5) or more years of experience working in cellular therapy, stem cell transplant, or inpatient oncology case management as a nurse, cell therapy coordinator, or transplant nurse coordinator highly desired
One (1) or more years of experience in patient access and reimbursement support
Demonstrated strong understanding of the healthcare industry, including the private and government payer landscapes
Experience working with complex IT systems or portals that support customer service, healthcare scheduling, supply chain management, and call centers
Familiarity working in a heavily regulated, quality-control-driven environment (e.g. following strict SOPs when available and extrapolating fundamental principles to situations not defined)
Bilingual (Spanish preferred)
Company
Iovance Biotherapeutics, Inc.
Iovance Biotherapeutics (NASDAQ: IOVA) aims to be the global leader in innovating, developing and delivering tumor infiltrating lymphocyte (TIL) therapies for patients with cancer.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.58B2024-02-20Post Ipo Equity· $211M
2023-07-10Post Ipo Equity· $150M
2020-05-27Post Ipo Equity· $603.7M
Leadership Team
Jean-Marc Bellemin
Chief Financial Officer
Cheryl Aranda
Executive Assistant to Chief Medical Officer
Recent News
2025-12-29
2025-12-07
2025-11-11
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