Johns Hopkins Medicine · 2 days ago
Systems Engineer - SCCM
DC-Baltimore Area
Full-time
Hybrid
Mid Level
4+ years expJohns Hopkins Medicine is a leading health system, and they are seeking a Systems Engineer to manage and support various departmental and enterprise-wide platforms. The role involves administration, programming, maintenance, and security of systems, ensuring efficient and cost-effective operations across complex projects.
Health CareHealth DiagnosticsHospitalMedicalTraining
Responsibilities
Design complex business, clinical, education, or infrastructure solutions by meeting with customers to observe and understand current processes and the issue related to those processes. Provide written documentation and diagrams of findings to share with the client and other IT colleagues
Design complex solutions that conform to institutional policies, standards, and guidelines, and infrastructure environment and to vendor and industry best practices to deliver a quality product
Select infrastructure applications that reside between end user applications and hardware operating systems by working with vendors, customers, and other sources (i.e., opensource or Internet2 initiatives) to provide configurable tools to the customers
Develop new methods to improve service processes, performance, and functionality by examining existing systems management tools and processes
Research, recommend, and implement new technologies based on the value to the institutions
Works with vendor processes and product to improve the quality and fit for the institutions. Typically establishes product mastery, and demonstrates initiative for improvements
Install and configure complex server hardware and operating systems by following technical documentation to provide a working product
Evaluate, implement, and manage appropriate complex software and hardware solutions by using best practices for the environment to ensure system integrity
Install and configure infrastructure applications by following product installation and configuration directions and industry best practices to deliver a solution to the customers
Implement a schedule of system backups and archive operations by using best practices for the environment to ensure data/media recoverability
Provide complex server level administration (manage HW/SW, maintenance, upgrades and patches, account maintenance, backups and recoveries and assist users) by following documented procedures to ensure a stable environment
Monitor and tune the system by following documentation and procedures to achieve optimum performance levels
Develop complex scripts and solutions by using departmental standards to automate systems management
Perform complex system software upgrades including planning and scheduling, testing, and coordination by following documentation and departmental standards to provide a stable product for the environment
Design and/or integrate security authorization and access control. Audit and maintain user access and authorization by following access and authorization documentation to provide for system security
Generate and maintain complex periodic and ongoing system specific reports by using appropriate tools to assess system performance, integrity and capacity in order to deliver a stable environment to the users. Provide guidance and direction to lower levels
Follow and maintain IT security awareness and best practices by understanding security principles as they pertain to environments supported in order to deliver secure solutions to customers
Utilize system management and monitoring tools and incident tracking systems by following documentation and standards to detect incidents, take corrective actions, and determine root cause
Monitor changes and resolve any incidents by responding to problems as they occur, by reviewing all processing and output of the newly implemented solution, and by proactively ensuring the solution works successfully in order to satisfy the customer requirements and to provide a smooth transition to the new solution
Implement changes while adhering to the change management policies and procedures in order to deliver a successful solution to the customer. Communicate to all parties the nature, significance, and risk factors
With assistance of the project team, develop RFP’s from requirements gathered by following institutional and purchasing guidelines in order to present well documented requirements to potential vendors for proposed solutions
Evaluate vendor proposals by reviewing requirements for the product to select the most appropriate vendor
Assist vendors, consultants, and inside Enterprise groups in developing applications by meeting with the team on a regular basis to deliver quality products to customers. Provide guidance to lower levels
Participate in scheduled project team meetings by attending all meeting to provide input to the project team
Author and maintain documentation by writing audience-appropriate materials to serve as technical and/or end user reference
Develop test scenarios appropriate to changes being implemented by following testing guidelines to ensure all delivered solutions work as expected and errors are handled in a meaningful way
Test all changes by using the appropriate test scenarios to ensure all delivered solutions work as expected and errors are handled in a meaningful way
May participate in Institutional and Departmental committees and initiatives
Qualification
Required
Bachelor's degree in computer science, information systems, or related field is required. Additional experience may be substituted for education
Four years of related experience with autonomous administration, programming, maintenance, performance, implementation, security and support of various departmental and enterprise wide multiple platforms; complex business, clinical, education, or infrastructure solutions
Demonstrated knowledge of technology and complex business/clinical/education process
Intermediate knowledge of systems and data flow diagrams and other analysis artifacts
Strong understanding of testing and quality assurance processes with entry-level complexity
Intermediate knowledge of Windows and Unix/Linux environments
Intermediate knowledge in the assigned IT environments
Intermediate proficiency in Microsoft Office applications – Word, Excel, Teams, Outlook, etc
Strong understanding of how to create technical documentation
Strong critical thinking and analytical reasoning skills
Demonstrated ability to execute assigned tasks within established deadlines
Demonstrated ability to work collaboratively in a team environment
Ability to communicate effectively with both technical and non-technical people
Strong written and oral communication skills
Strong positive, customer service skills
Company
Johns Hopkins Medicine
Johns Hopkins Medicine specializes in medical education, research, and clinical care.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$200MKey Investors
United States Agency for International Development
2022-08-04Grant· $200M
Leadership Team
Heather Lowe
Executive Speechwriter to the Dean and CEO
Theodore DeWeese
Interim Dean of the Medical Faculty and CEO of Johns Hopkins Medicine
Recent News
2026-01-23
News-Medical.Net
2026-01-23
2026-01-06
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