Target · 3 hours ago
Sr. Marketplace Operations Analyst
Target is a leading retail company focused on enhancing the digital shopping experience. They are seeking a Senior Marketplace Operations Analyst to provide operational support to partners, manage training materials, and improve partner performance metrics.
CommunitiesE-CommerceRetailShopping
Responsibilities
Build relationships with partners, promoting a confident understanding of the Target platform
Define and build internal and external processes and methodologies to foster an exceptional partner experience
Develop and manage training materials and knowledge repositories
Mange partner service and support for incoming requests via multiple communication methods: examples may include email/case management, calls, and online chat
Respond to and resolve partner questions and issues through incident recognition, research and isolation, resolution, escalation and follow up
Actively advocate for vendor partners, promoting transparency into client issues to cross function teams that contribute to implementation of new partner capabilities
Monitor partner metrics/KPIs (key performance indicators) and work collaboratively with partners not meeting expectations to improve performance
Drive small to medium Seller experience enhancement projects
Qualification
Required
4-year college degree
3-5 years' experience in onboarding, service or support roles in digital, business-to-business (B2B), or other customer/client facing industry
Strong collaboration skills, with a demonstrated ability to partner with stakeholders at all levels of the organization
Strong interpersonal, verbal, presentation and written communication skills
Able to manage multiple priorities, and work with speed and accuracy
Benefits
Comprehensive health benefits and programs
Medical
Vision
Dental
Life insurance
401(k)
Employee discount
Short term disability
Long term disability
Paid sick leave
Paid national holidays
Paid vacation
Company
Target
Target is a retailing company providing access to a wide selection of products such as furniture, electronics, toys, and others.
Funding
Current Stage
Public CompanyTotal Funding
unknown2007-12-01Post Ipo Equity
1978-01-13IPO
Recent News
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