CCR Technologies · 2 hours ago
Service Delivery Coordinator I
Cedar Rapids,IA,US
Full-time
Onsite
Entry Level
1+ years expCCR Technologies is a provider of connectivity solutions and infrastructure, specializing in hard-to-reach locations. They are seeking a Service Delivery Coordinator I to support the delivery of engineered connectivity solutions by managing project requirements, coordinating teams, and ensuring timely project completion.
ConsultingInformation ServicesInformation Technology
Responsibilities
Support delivery of engineered connectivity solutions by tracking project requirements, dependencies, risks, and milestones from implementation kickoff through completion and handoff
Assist in developing and clarifying project scope, objectives, deliverables, communications plans, and work plans across technical and non-technical stakeholders
Coordinate internal teams and assignments, monitor work efforts, and escalate issues or blockers when appropriate to keep work moving forward
Maintain implementation schedules and ensure install readiness by tracking key prerequisites such as access requirements, site readiness, vendor deliverables, and required documentation
Track project milestones and adjust timelines and coordination efforts as needed to ensure delivery is on-time, within budget, and aligned to stakeholder expectations
Prepare and communicate project updates throughout the project life cycle with clear timelines, next steps, and owner accountability
Coordinate third-party field service providers to support site surveys, installs, troubleshooting visits, and implementation activities
Communicate expectations and scope alignment with vendors and subcontractors to ensure quality completion and proper closeout documentation
Identify delivery risks early (missed appointments, access issues, delayed milestones) and escalate with urgency when required
Support coordination of technical deliverables such as demarcation requirements, handoff details, install constraints, and acceptance criteria
Partner with Engineering and Operations teams to validate implementation feasibility, resolve blockers, and support smooth delivery execution
Ensure project documentation is complete and accurate for operational handoff (as-built notes, vendor closeouts, key implementation details, customer acceptance readiness)
Initiate client invoices as agreed-upon in Statements of Work (SOW) and ensure required completion documentation supports billing triggers
Assess out-of-scope work as it occurs and coordinate documentation and billing alignment with the client and relevant internal CCR departments
Support the tracking of one-time charges and vendor costs and flag variances or concerns to leadership
Support purchasing workflows as required, including obtaining quotes, coordinating pricing/terms, and assisting with purchase orders
Coordinate ordering activities as needed to support implementation timelines
Qualification
Required
Industry standard technology certifications
Preferred
1 -3 years' experience preferred
Familiarity with project coordination fundamentals including milestone tracking, risk management, and clear stakeholder communication
Planning and organizational skills with the ability to manage multiple active projects simultaneously
Experience working with cross-functional teams including service delivery, engineering, operations, and vendors
Microsoft Office Suite knowledge (Excel, Outlook, Word, Teams) and comfort using dashboards/tools to monitor project status
Problem-solving, analytical, and decision-making skills to support projects from beginning to end
Ability to maintain composure under pressure, manage conflict professionally, and adjust priorities quickly in a fast-moving environment
Experience with IP connectivity solutions such as DIA and broadband, and comfort working around technical service delivery requirements
Ability to coordinate vendor-based field installations and ensure completion requirements are met
Benefits
Free daily lunch for onsite employees in Cedar Rapids
Gym membership reimbursement
Health, dental, and vision insurance
Paid time off
Paid holidays
A 401k program
Quarterly profit sharing
Short & long term disability
Life insurance
Lots of development opportunities to help you grow your professional career
Company
CCR Technologies
Founded in 1986 in Cedar Rapids, Iowa as Circle Computer Resources, CCR Technologies has grown from a local computer rental & repair shop to a Global Technology Holding Company, supporting Inc.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Shea Kelly
CEO
Recent News
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