Butterball · 22 hours ago
Customer Service Representative
Garner, NC 27529, USA
Full-time
Hybrid
Entry Level
3+ years expButterball is a well-known brand in the turkey industry, dedicated to providing quality products and fostering a supportive work environment. The Customer Service Representative role focuses on ensuring customer satisfaction throughout the order lifecycle, managing inquiries, and processing sales orders while collaborating with various departments to meet customer needs.
Internet
Responsibilities
Retrieves, processes, releases, and confirms all sales orders and revisions are accurate in relevant systems
Assists with electronic data interchange (EDI) order flow, including Data Universal Numbering System (DUNS) manual entry, outside warehousing, and invoicing
Provides exceptional customer service, responding promptly and with professionalism to customer emails and phone inquiries on order status, delivery issues, product information, etc. Fields and resolves customer issues and inform Sales of the results with the customer
Supports sales goals (on-time and in-full) assisting sales team and brokers to meet sales targets (i.e., order changes, price adjustments, substitutions, freight charges)
Supports demand planners/supply chain with forecasting and order allocation processes
Assists the sales and credit departments by researching and reviewing price discrepancies, deductions, and invoice issues. Creates customer returns, credits, and debits
Works closely with cross-functional teams and outside warehouse partners to help resolve service issues, (e.g., late delivery, date changes, and product rotation)
Coordinates Over/Short/Damage (OS&D) returns with Transportation and Credit departments. Creates customer Return Merchandise Authorizations or debits and credits as needed to align customer receipts
Orders customized product sample packages for customers, sales, marketing, copackers, and special events (e.g., food shows cuttings)
Communicates daily with multiple departments, internal and external at all levels, to resolve everyday transactions and communicate shortages, delayed deliveries, pool changes, etc
Practices and communicates customer service procedures and policies, including new broker and sales training, to meet alignment with our company’s visions, goals, and procedures
Creates and sends proforma invoices and risk account payment reports
Maintains price confidentiality and updates pricing in relevant systems as needed and approved
Assists national and international sales teams, including communicating with USDA to request and resolving export documentation issues and coordinating export and expedited orders
Provides necessary documentation to support Sales and Finance deduction resolution (Bill of Lading, PODs, etc.), invoicing for domestic and export, etc
Qualification
Required
High school diploma, GED, or equivalent
3+ years of experience or the knowledge, skills, and abilities to succeed in the role OR Associates degree in related field and 1+ year of relevant experience
Excellent customer service skills with the demonstrated ability to recommend and deliver customer-centric solutions
Strong written and verbal communication skills with the ability to collaborate internally and externally at all levels, demonstrating etiquette and professionalism
Ability to find equitable solutions, balancing the needs of the business and our customer
Demonstrated ability to effectively prioritize work and contribute as part of a cross-functional team
Ability and commitment to fostering relationships
Proficient with Microsoft (MS) suite (i.e., Word, Excel, PowerPoint, Teams, Outlook, etc.)
Excellent organizational skills and attention to detail with effective time-management and prioritization skills
Highly skilled at working in a fast-paced operational environment with a keen sense of urgency
Ability to work some weekend or after-hour work to support time zone differences or urgent issues as needed
Ability to work flexibly from either office or home environments as needed
Preferred
Associates degree in related field
Experience in related manufacturing field
Experience using Enterprise software such as S/4(SAP), JDA, etc
Strong excel skills
Company
Butterball
Butterball helps consumers celebrate traditional holidays and every day meal occasions with its branded line of products.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2010-12-06Undisclosed
Leadership Team
Neal Walsh
Chief Operating Officer
Art Lankford
Vice President Operations
Recent News
National Turkey Federation
2025-11-25
Qatar Tribune
2025-11-10
Company data provided by crunchbase