Lightspeed DMS · 4 hours ago
Enterprise Customer Success Specialist
South Jordan, UT
Full-time
Onsite
Mid Level
3+ years expLightspeed is a leading provider of cloud-based software for dealerships and OEMs, serving various industries. The Enterprise Customer Success Specialist will manage post-sale relationships for enterprise accounts, ensuring strong adoption and customer value while collaborating cross-functionally to meet customer needs.
Information TechnologyManagement ConsultingOperating SystemsRecreational VehiclesSalesSoftware
No H1B
Responsibilities
Serve as the CS primary owner for a portfolio of enterprise accounts while partnering with the enterprise account managers
Build and maintain strong relationships with executive and operational leaders at customer organizations
Act as a trusted advisor, understanding customer goals and aligning Lightspeed solutions to those objectives
Drive product adoption and ensure customers are fully leveraging Lightspeed solutions
Monitor account health, usage, and engagement to proactively identify risks or opportunities
Lead Executive Business Reviews (EBRs), including preparation, presentation, and follow-up
Develop and maintain account plans focused on retention, expansion, and long-term success
Identify growth opportunities in partnership with Sales
Help customers connect product usage to business outcomes
Serve as the voice of the customer internally
Work closely with Sales, Support, Product, and Leadership teams to address customer needs
Manage and escalate issues when necessary to ensure timely resolution
Proactively partner with AM for renewals and retention efforts
Identify risks early and implement mitigation strategies
Ensure a high-quality customer experience across all touchpoints
Qualification
Required
3+ years of experience in Customer Success, Account Management, or a related client-facing role
Experience managing complex or enterprise-level accounts
Strong communication and relationship-building skills
Ability to manage multiple priorities and accounts effectively
Comfortable working independently and taking ownership of outcomes
Strong problem-solving and organizational skills
Experience in SaaS or technology-driven environments
Familiarity with dealership operations, DMS platforms, or related industries (Powersports, Marine, RV, etc.)
Experience working cross-functionally with Sales, Product, and Support teams
Experience presenting to executive-level stakeholders
Preferred
Customer Success or Account Management certification a plus
Company
Lightspeed DMS
THE DEALERSHIP MANAGEMENT SOLUTION FOR HARD‑WORKING DEALERSHIPS For nearly 40 years, Lightspeed has collaborated with dealerships, creating industry-specific software solutions to streamline the way you work.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Anthony Bastone, M.B.A.
Chief Financial Officer
Joe Battle
Global Talent Partner
Recent News
2025-04-05
StreetInsider.com
2025-03-27
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