Arizona Department of Child Safety · 3 hours ago
Program Manager - Practice & Program Service
Phoenix, AZ
Full-time
Onsite
Senior Level
5+ years expThe Arizona Department of Child Safety (DCS) is a social and human services agency focused on partnering with families to ensure child safety and well-being. The Program Manager - Practice & Program Service will lead a team to design and implement case management practices and service programs aimed at improving outcomes for children and families in Arizona.
ChildrenGovernmentSocial
Responsibilities
Provides leadership and project management to explore, design, install and sustain DCS practice models, contracted service programs and other initiatives as assigned, using change and implementation best practices. Monitors project statuses to evaluate progress towards objectives
Consults and collaborates with various areas of the Department to identify problem areas related to child welfare practice, model and program fidelity and impact, and outcome achievement. Consults and collaborates with other units within the Office of Accountability and with Field Operations regarding case management and practice models. Serves as a Department expert on practice models and direct service programs, including but not limited to SAFE AZ
Engages in collaborative problem-solving with child welfare system stakeholders inside and outside DCS to identify, design and install improvement initiatives. Meets with national experts, Procurement and agency leadership to assist in the development, implementation and review of scopes of work and program manuals for contracted services. Engages with youth and parents who have lived experience with child protection services and historically marginalized populations to co-design practice models and contracted services
Oversees and provides direct supervision and professional development to all staff in the Practice and Program Services Unit
Conducts literature reviews and attends educational events on current best practices in family engagement, the SAFE model, safety assessment, permanency and service planning, and evidence-based assessment and treatment programs for families with risk factors associated with child abuse and neglect. Monitors and interprets data relevant to child welfare practices. Manages and participates in the identification and development of goals, objectives, initiatives, and data plans
Conducts, or oversees the DCS Safety Practice Experts and Permanency Practice Experts conducting, Case Consultation Reviews of the Department's most complex child protection cases to provide coaching, education, or guidance to field operations staff and DCS Senior Leadership Team members. Oversees and provides coaching, education, or guidance to Practice Experts who provide observation and feedback to the Supervision Coach, Program Manager and Supervisors
Other duties as assigned an related to the position
Qualification
Required
Bachelor's degree in related field of study
Five (5) years experience in child welfare
Three (3) years of experience in program development, macro-practice social work or operational management of large and complex problems
Current, valid class-appropriate driver's license
Ability to secure and maintain clearance from the DCS Central Registry
Knowledge of policy development and implementation
Knowledge of program development and implementation science
Knowledge of child welfare and related federal and state laws, rules and regulations
Knowledge of coordination and facilitation strategies
Knowledge of current child welfare principles and best practices
Knowledge of coaching in child welfare programs
Knowledge of evaluation methodologies
Knowledge of project management
Knowledge of change management
Knowledge of principles and practices in management and supervision
Knowledge of group dynamics
Knowledge of conflict resolution
Knowledge of principles of continuous quality improvement
Knowledge of software applications (Word, Excel, PowerPoint, Vizio)
Skills in public and community relations
Skills in quality assurance
Skills in evaluating programs
Skills in written and verbal communication
Skills in effective group facilitation
Skills in problem identification and resolution
Skills in organization
Skills in research, analyze and interpret data
Skills in establishing and maintaining interpersonal relationships
Skills in collaborative problem solving
Skills in time management
Skills in synthesizing and presenting information
Ability to solve difficult or complex problems
Ability to research best practices
Ability to facilitate work groups
Ability to manage project plans
Ability to develop and give presentations
Ability to provide constructive feedback to staff
Ability to prioritize tasks
Ability to concentrate for long periods
Ability to be flexible and adapt to changing priorities
Ability to communicate complex material using various methods of communication
Preferred
Master's Degree in Social Work or Public Administration preferred
Understanding of state and federal requirements
Benefits
Affordable medical, dental, life, and short-term disability insurance plans
Top-ranked retirement and long-term disability plans
10 paid holidays per year
Vacation time accrued at 4:00 hours bi-weekly for the first 3 years
Sick time accrued at 3:42 hours bi-weekly
Deferred compensation plan
Wellness plans
Paid Parental Leave pilot program
Arizona State Retirement System (ASRS)
Company
Arizona Department of Child Safety
Azdcs is a government organization providing child safety services, including child abuse reporting and youth support.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Barbara Corella
Chief Procurement Officer
Gillian Vanasse
Chief Operations Officer
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