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Centraprise · 13 hours ago

WEB Conference Support Engineer

Washington, DC

Full-time

Onsite

Entry, Mid Level

2+ years exp

Centraprise is seeking a WEB Conference Support Engineer to ensure the reliable operation of Microsoft Teams Meeting Rooms and related technologies. The role involves monitoring room operations, providing live support for meetings, troubleshooting issues, and coordinating with vendors for hardware management.

EmploymentRecruitingStaffing Agency

Growth Opportunities

H1B Sponsor Likely

Hiring Manager

Rahul Jaiswal

Responsibilities

Perform daily health checks of Microsoft Teams Rooms devices, consoles, cameras, microphones, displays, and peripherals

Monitor real time room status and proactively remediate issues before meetings begin

Ensure all devices remain online, updated, and compliant with enterprise standards

Provide on demand and scheduled support for executive meetings, hybrid conferences, and board level sessions

Assist with pre meeting setup: audio/video testing, room readiness, content sharing validation, and Teams meeting settings

Deliver live in room or remote support during critical meetings to minimize disruptions

Diagnose issues related to Teams Rooms hardware (e.g., cameras, speakers, touch consoles), software, network, and authentication

Address connectivity challenges, login failures, device registration issues, and peripheral malfunctions

Resolve incident tickets following ITSM processes and update troubleshooting notes in Service NOW (SNOW)

Coordinate with OEM vendors (Logitech, Poly, Crestron, Yealink, Lenovo) for repairs, replacements, firmware updates, and warranty management—aligned with vendor coordination

Collaborate with facilities teams for cabling, network drops, room acoustics, and equipment installation

Perform regular firmware and software updates on Teams Room systems

Maintain inventory of conference room A/V equipment and keep asset records updated

Conduct periodic inspections to ensure stability, video quality, and audio clarity

Educate end users on joining Teams calls, sharing content, whiteboarding, camera controls, and hybrid meeting etiquette

Provide high touch support for executives, ensuring concierge level service quality

Create and maintain SOPs, runbooks, troubleshooting guides, and user manuals aligned with knowledge management expectations in internal documents

Update internal Knowledge Base (KB) entries following new incidents and resolutions

Partner with Networking, Security, Endpoint, and Infrastructure teams to resolve cross domain issues

Engage with cloud or identity teams for Teams Room account provisioning, licensing, and policies

Analyze recurring issues and recommend permanent fixes or automation opportunities

Prepare weekly reports on room utilization, failure trends, and equipment uptime

Ensure Teams Rooms configuration aligns with organizational standards, security guidelines, and Microsoft best practices

Conduct audits for room readiness, device compliance, and policy adherence

Qualification

Microsoft Teams RoomsTroubleshooting hardwareVendor coordinationMicrosoft Teams Admin CenterMicrosoft IntuneExchange Online Admin CenterUser trainingCollaboration with IT teamsDocumentation skills

Required

Ensure seamless, reliable, and high quality operation of Microsoft Teams Meeting Rooms (MTRs) and all related conference room technologies across the enterprise