Ed Morse Automotive Group · 1 day ago
Service Advisor - Brandon Automall
Brandon, FL, US
Full-time
Onsite
New Grad, Entry LevelEd Morse Automotive Group is a family-oriented company with over 80 years of experience in the automotive industry. They are seeking a Service Advisor who will act as the primary contact between the dealership and customers for vehicle repair and maintenance services, ensuring customer satisfaction and maximizing sales of parts and services.
AutomotiveElectric VehicleManufacturing
Responsibilities
Primary responsibility is to act as the principal contact between the dealership and customer for repair and maintenance service on their vehicles
The goal is to provide customer satisfaction and maximize dealership sales of parts and service
Advisor will report directly to the Service Manager/ Service Director, but they will also work very closely with vehicle sales managers, the group leaders, technicians
Work directly with management to handle customers with complaints that cannot be satisfied at the service writer level
Answer incoming telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiry
Promptly meet and greet service customers warmly and be the perfect host
Listen to customer's reason(s) for bringing their vehicle to the service department
Offer logical diagnostic services or repairs to satisfy customer's concerns
Provide accurate estimates for all the services or repairs recommended
Candidates must be well spoken, have excellent telephone skills
Be a positive associate who provides exceptional personalized service to our guests and community
Conduct all business with sincerity, honesty, and genuine concern for customers
Handle minor customer complaints and/or misunderstandings with professionalism, courtesy and tact
Maintain a customer satisfaction rating above zone average
Qualification
Required
Primary responsibility is to act as the principal contact between the dealership and customer for repair and maintenance service on their vehicles
The goal is to provide customer satisfaction and maximize dealership sales of parts and service
Advisor will report directly to the Service Manager/ Service Director, but they will also work very closely with vehicle sales managers, the group leaders, technicians
Work directly with management to handle customers with complaints that cannot be satisfied at the service writer level
Answer incoming telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiry
Promptly meet and greet service customers warmly and be the perfect host
Listen to customer's reason(s) for bringing their vehicle to the service department
Offer logical diagnostic services or repairs to satisfy customer's concerns
Provide accurate estimates for all the services or repairs recommended
Candidates must be well spoken, have excellent telephone skills
Be a positive associate who provides exceptional personalized service to our guests and community
Conduct all business with sincerity, honesty, and genuine concern for customers
Handle minor customer complaints and/or misunderstandings with professionalism, courtesy and tact
Maintain a customer satisfaction rating above zone average
Benefits
Weekly Pay
Uncapped earning potential! -Bonuses, Commissions, etc.
401K with company match
Competitive Health Benefits including: Medical, Dental, Vision
Supplemental Insurance options, Life Insurance, Short-Team Disability & Long-Term Disability
Employee Assistance Program
Quarterly Wellness Program
Vacation Pay
Sick Pay
Six Paid Holidays each calendar year
Fantastic Employee Purchase Program - Discounts on vehicles, parts & service
Employee Referral Program - Get rewarded for working with friends
Become involved in our community with Ed Morse Cares
Unlimited career potential - opportunities in multiple states with over 30+ brands
Ongoing Education - receive manufacturer and product knowledge training
Company
Ed Morse Automotive Group
Ed Morse Automotive Group operates as an automotive dealership company
Founded in 1946
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dennis MacInnes
VP/CFO
Robert Johnson
Chief Financial Officer
Recent News
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