Wright Technical Services · 1 day ago
Onsite IT Infrastructure Specialist, II
Macomb, MI
Contract
Onsite
Mid, Senior Level
$35/hr - $45/hr
5+ years expWright Technical Services represents a respected Fortune 500 global manufacturer seeking an Onsite IT Infrastructure Specialist, II. This role involves operating and supporting the IT environment, ensuring compliance with CMMC Level 2 and ITAR regulations, and providing technical support and user training.
Staffing & Recruiting
No H1B
U.S. Citizen OnlyHiring Manager
Haley Coppes
Responsibilities
Support the day-to-day IT operations including PCs, applications, mobile, printers, procurement, and infrastructure
Install, configure, and troubleshoot software applications, operating systems, network and updates
Ensure software compliance and licensing
Manage user accounts, permissions, and access control, including password resets and account provisioning/de-provisioning
Provide training to end-users on hardware and software usage, best practices, and security awareness
Maintain an inventory of IT assets, including computers, peripherals, and software licenses
Manage relationships with hardware and software vendors to facilitate warranty claims, repairs, and procure necessary equipment
Identify and resolve network connectivity and general IT-related issues for end-users
Maintain detailed records of support requests, solutions, and configurations. Create and update technical documentation and knowledge base articles
Implement and enforce security policies and best practices, ensuring the protection of sensitive data and compliance with security regulations
Experience with A/V conference room equipment and conference room troubleshooting
Collaborate with other IT teams, including desktop engineers, network administrators and system administrators, to resolve issues that require cross-functional expertise
Ensure compliance with CMMC L2 and ITAR requirements
Participate in Change Control Board (CCB) processes and maintain documentation for SSP and POA&M updates
Lead process improvements and technology upgrades
Support endpoint management, infrastructure, patching, and vulnerability remediation in coordination with managed service providers
Gathering evidence for regulatory compliance audits
Participate in on-call rotation and provide support during off-hours as necessary
Qualification
Required
Bachelor's degree in computer science (equivalent), and five years of experience supporting internal infrastructure and desktop systems, application training and overall incident ownership and management. 5-8 years of experience required if no degree
Working knowledge of Microsoft Active Directory, Microsoft M365 technologies (Teams, meetings, OneDrive, Enterprise Apps, Intune), Imaging, Windows OS, Apple iOS, administration and security, deployment and management, automation technologies
Hands on experience on LAN/ WAN, Wireless Networks; working and managing a switched network
In depth knowledge of MS Teams, and other video conferencing and projection solutions
Strong verbal and written communication skills, as you will interact with end-users of varying technical backgrounds
Excellent problem-solving and critical thinking abilities to diagnose and resolve technical issues efficiently
A strong commitment to providing excellent customer service and a patient, friendly demeanor
Ability to work effectively in a team and collaborate with other IT professionals
Efficiently manage and prioritize multiple support requests and tasks
Stay updated on the latest technological trends and adapt to new tools and technologies
Understand IT security best practices and the ability to enforce security policies
Experience working in a regulated environment, i.e. ISO, SOX, TISAX
Working following guidelines with minimal guidance
Company
Wright Technical Services
Our focus is Engineering and IT Recruiting. We also help companies acquire emergency technical expertise as they need it.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase