University of South Florida Libraries · 13 hours ago
Computer Hardware Technician I
Tampa, FL
Full-time
Onsite
Entry Level
$21.10/hr - $21.10/hr
2+ years expThe University of South Florida Libraries is a Preeminent State Research University located in Tampa, FL, and they are seeking a Computer Hardware Technician I. The primary purpose of this role is to diagnose and repair various types of computer hardware and software issues for USF departments, faculty, staff, and students.
Higher Education
No H1B
Responsibilities
Diagnose issues with various types of computer hardware and related peripherals
Conduct repairs for departments, faculty, staff, and students at USF
Disassemble and test equipment at the component level
Order appropriate replacement parts
Replace malfunctioning components with known good components
Reassemble equipment
Diagnose issues with university-supported software and operating systems
Conduct needed fixes or implement workarounds
Maintain inventory of parts and components
Track progress of service requests and update ticketing systems
Log repairs and services performed
Provide regular updates on work progress to clientele and supervisor
Receive and address incidents and service requests from individual end users, IT Service Management, and IT Leadership
Conduct in-person interactions during intake and initial assessment of technical issues
Supervise temporary and/or student workers
Qualification
Required
High School Diploma or Equivalent
2 years of experience in a technical field
Possession of a valid Florida driver's license
Ability to perform component-level troubleshooting and diagnostics
In-depth knowledge of standard computer architecture and components such as motherboards, CPUs, RAM, hard drives, and power supplies
Familiarity with proper procedures for computer disassembly and reassembly
Familiarity with troubleshooting peripheral devices such as printers, monitors, keyboards, mice, and external drives
Solid understanding of warranty repair procedures and documentation requirements
Proficiency in troubleshooting various operating systems including Windows, Android, macOS and iOS
Capability of performing system configuration and optimization tasks as well as virus and malware clean-up
Comprehensive knowledge of common software issues and their solutions
Strong communication skills, including the ability to clearly explain technical issues to non-technical users
Active listening during problem intake and professional written communication for documentation and status updates
Excellent interpersonal skills, with the ability to build rapport with faculty, staff, and students
Strong organizational abilities, including effective time management and the ability to prioritize multiple service requests simultaneously
Meticulous attention to detail in documentation, parts and component inventory management, and consistent progress tracking and follow-up
Leadership capabilities, including the ability to supervise, train, and mentor temporary and student workers
Analytical thinking and a systematic approach to problem-solving
Ability to work independently
Current with evolving industry standards, including operating system updates and versions, as well as changes in hardware technology
Responsible for obtaining and maintaining manufacturer-specific certifications required to conduct warranty repairs on various devices
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Paid Vacation Days
Paid Sick Days
11 Paid Holidays
Various Retirement Options, including 401K employer match
Tuition Assistance (available for yourself, spouse, partner or dependent)
Company
University of South Florida Libraries
The University of South Florida Libraries accelerate learning and knowledge production through distinctive collections, information service innovation, and thought leadership.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase