LEMIT - Bill Blackwood Law Enforcement Management Institute of Texas · 19 hours ago
Technician III - Endpoint Services (Internal Applicants Only)
Huntsville, TX
Full-time
Onsite
Mid Level
3+ years expLEMIT - Bill Blackwood Law Enforcement Management Institute of Texas is seeking a Technician III for their Endpoint Services department. The role involves supporting and maintaining semi-complex computer systems, desktops, mobile devices, and peripherals, along with troubleshooting and providing end-user training.
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Responsibilities
Installs, diagnoses, repairs, maintains, and upgrades all hardware and equipment while ensuring optimal workstation performance as well as packaging, testing, troubleshooting, and repairing managed and unmanaged software
Performs analysis, diagnosis, and resolution of semi-complex computer issues
Recommends and implements corrective hardware solutions, including off-site repair as needed
Installs, configures, tests, maintains, monitors, and troubleshoots end-user workstation hardware, networking hardware and end user software products
May include development of custom settings at time of installation, user interfaces during installation and other client facing features
Assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring computer performance
Constructs, installs, and tests customized configurations based on various platforms and operating systems
Recommends, schedules, and performs computer, hardware and peripheral equipment improvements, upgrades, and repairs
Provides training and support to end-users and staff on computer operations and other issues
Accurately documents instances of hardware failure, repair, installation, and removal
Prepares schedules and assigns work to student employees
Organizes departmental moves of hardware
Provides in-person, over-the-phone, email, and/or remote support
Participates in IT project planning and implementation
May serve as Team Lead on projects
Updates and documents Information Technology Systems Management ( ITSM ) Knowledge Articles
Recommends process modifications and improvements to increase efficiency
Serves as a technical resource for all areas of technology support
Provides technical advice to senior level management
Creates and updates new IT employee training documents
Provides training of student workers and other technicians
Performs all Endpoint Technician II duties
Performs other related duties as assigned
Qualification
Required
Bachelor's degree in a related field
Three years of experience in a related field required
Working technical knowledge of current network protocols, operating systems, and standards, including Windows, Mac OS, Crestron, Extron, Microsoft office, printers, basic multimedia systems and e-mail applications is required
Ability to gain and maintain Criminal Justice Information Services (CJIS) certification is required
Must be a current Sam Houston State University employee in order to be considered for this position
Requires a working technical knowledge of managed and stand-alone computer applications, deep understanding of Windows registry, file systems and networks
Must be able to read and understand technical manuals and procedural documentation
Ability to conduct research into computer issues and products
Effective interpersonal skills and relationship-building skills
Good written and oral communication skills
Ability to present ideas and concepts in user-friendly language
Strong customer-service orientation are required
Ability to set priorities and procedures for accomplishing work based on previous experience and knowledge of organizational policies and procedures is necessary
Work is of semi-technical complexity and issues are resolved based on knowledge from experience and/or college level courses
Participate in after-hours on-call rotation to ensure endpoint device operations
Must be able to lift up to 50 pounds on a regular basis throughout a normal workday
Some travel is required
May require driving and operating a university vehicle; therefore, a valid Texas driver's license and acceptable driving record is required by the University's insurance carrier
Preferred
One year of managerial experience is preferred
Company
LEMIT - Bill Blackwood Law Enforcement Management Institute of Texas
Created by the Texas Legislature in 1989, LEMIT is one of the largest and most sophisticated statewide preparation program for police management in the United States and is nationally recognized for its initiatives to develop the administrative, analytical, and executive skills of current and future law enforcement officials.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase