CheckSammy · 3 hours ago
Customer Service Representative / Dispatcher
Addison,TX,US
Full-time
Onsite
Entry Level
1+ years expCheckSammy is a company focused on providing high-level support and expertise in client and vendor communications. The Customer Service Representative / Dispatcher will manage job requests, communicate with clients and vendors, and ensure timely resolution of issues while maintaining high service levels.
AnalyticsRecyclingSustainabilityWaste Management
Responsibilities
Responsible for managing and maintaining job requests that were submitted by new and existing clients
Must be readily available to respond, address and/or resolve any issues or requests that may arise
Will be responsible for making sure that all clients are properly communicated to in a timely manner
Ability to execute clear definition of customer order-based activities, deliverables, and outcomes
Must be able to multi-task via email, phone, SMS, or other channels of communication with clients
Must be able to identify customer issues with a high level of resolution while being able to hold confidential and sensitive information within the department
Ability to work in a team environment
Ability to meet daily service level objectives and goals
Additional duties as assigned
Communicate with clients and vendors via email, phone, and/or text line
Create all new inbound jobs via email, phone, and/or text line
Update internal tracking systems with job photos, notes, as well as hauler payments and other required docs
Inform clients of all delays, completions, and cancellations regarding service request
Research, onboard, and assign new vendors as needed
Qualification
Required
Previous dispatching experience
High-level of support and expertise to ensure client requests are handled properly from job creation to completion
Expertise in communication with clients
Expertise in communication with vendors
Dispatching/Sourcing 3rd party vendors
Ability to answer inbound/outbound phone calls from clients and vendors
Ability to answer email and/or SMS
Ability to communicate with teammates
Ability to develop business relationships with clients, vendors, and adjoining departments
Ability to manage requests and perform clerical functions
Ability to respond, address and/or resolve any issues or requests that may arise
Ability to ensure that all clients are properly communicated to in a timely manner
Ability to execute clear definition of customer order-based activities, deliverables, and outcomes
Ability to multi-task via email, phone, SMS, or other channels of communication with clients
Ability to identify customer issues with a high level of resolution while holding confidential and sensitive information
Ability to work in a team environment
Ability to meet daily service level objectives and goals
Intermediate Knowledge of Microsoft Office applications (outlook/word/excel)
Ability to navigate web-based and text programs
One year of clerical, customer service, or data entry experience
Preferred
Customer Service: 1 year
College Degree or Equivalent
Benefits
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
CheckSammy
CheckSammy is a waste removal company that provides same-day bulk waste removal and sustainability services.
501-1000 employees
H1B Sponsorship
CheckSammy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
Funding
Current Stage
Late StageTotal Funding
$65.75MKey Investors
I Squared CapitalTriplePoint CapitalZero Infinity Partners
2024-01-24Series Unknown· $45M
2024-01-24Debt Financing
2022-11-30Debt Financing
Leadership Team
Paul Botelho
President/CSO & Co-Founder
Recent News
Company data provided by crunchbase