Qohash · 14 hours ago
Bilingual Technical Account Manager (AI)
United States
Full-time
Remote
Senior Level
5+ years expQohash is a mission-driven company focused on creating a safer digital future. They are seeking a Bilingual Technical Account Manager who will architect AI-integrated deployments, provide proactive technical guidance, and collaborate cross-functionally to drive customer success in complex enterprise environments.
ComplianceCyber SecurityEnterprise SoftwareSecurity
Responsibilities
Architect AI-integrated deployments: Design and support Qostodian implementations that connect to customer agent fleets, MCP-enabled tools, and autonomous security workflows—not just standalone installations
AI-accelerated customer success: Use LLMs, automation, and agentic tools to diagnose issues, generate configuration scripts, create custom integrations, and reduce resolution time from days to hours
Navigate complex enterprise architectures: Understand multi-cloud, hybrid, and agentic infrastructure where Qostodian is one node in a larger autonomous security ecosystem
Proactive technical guidance: Anticipate integration challenges, API changes, and architectural bottlenecks before they impact customers; provide best practices for MCP-based workflows
Bridge technical depth and business outcomes: Translate agentic architecture benefits into risk reduction metrics, compliance wins, and operational efficiency gains for executive audiences
Continuous learning and experimentation: Actively test emerging AI tools, agent frameworks, and integration patterns; bring insights back to Product and Engineering teams
Collaborate cross-functionally: Work with Support, Product, and Engineering to resolve complex issues, influence roadmap based on architectural trends, and share AI-driven workflow innovations
Drive renewals and expansion: Monitor customer health in high-complexity environments, identify growth opportunities enabled by AI capabilities, and support strategic account expansion
Conduct business reviews: Present technical architecture evolution, AI-driven value delivery, and roadmap alignment to ensure long-term customer success
Qualification
Required
Bilingual in English and French (professional level fluency in both languages)
A strong alignment with our core values (preference for those with genuine start-up, high growth, ser A, B, C or high velocity company experience)
5+ years of experience as a Technical Account Manager, Solutions Engineer, or Customer Success Engineer supporting complex enterprise SaaS environments
3+ years of hands-on experience with cloud platforms (M365, Azure, AWS), IT infrastructure, or security tools in integrated or multi-system environments
3+ years of experience in Customer Success, Implementation, or Project Management roles involving autonomous execution and cross-team coordination
Demonstrated ability to manage multiple complex customer relationships simultaneously
Strong presentation and communication skills across executive and technical audiences
Proficiency with modern productivity tools and demonstrated openness to AI-assisted or automation-driven workflows
Bachelor's degree in a technical field or equivalent practical experience
Preferred
Experience working in environments with multiple integrated platforms, APIs, or automation frameworks
Experience with data security, data governance, compliance, or privacy solutions
Familiarity with DSPM, DLP, or data classification tools
Experience building TAM programs, premium support offerings, or customer success playbooks
Certifications in relevant frameworks/technologies (ITIL, AWS, Azure, security certifications)
Experience with automation tools (HubSpot, Zapier, Make) and AI productivity or agent-based tools
Preference for candidates based in Quebec
Benefits
Enjoy up to six weeks of paid time off annually—because we value your work-life balance
Comprehensive health benefits, including:
Life insurance
Short- and long-term disability
Paramedical and telemedicine services
Health Spending Account (HSA)
Company
Qohash
Qohash finds, tracks, and safeguards the world's most sensitive data.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$25.43MKey Investors
Fonds de solidarité FTQFINTOP CapitalPanache Ventures
2024-04-24Series B· $17.4M
2021-01-14Series A· $6.33M
2019-03-19Seed· $1.5M
Leadership Team
Jean Le Bouthillier
CEO
Recent News
thefastmode.com
2025-12-11
2025-12-10
2025-12-10
Company data provided by crunchbase