Veterans Sourcing Group, LLC · 11 hours ago
UX/UI Product Designer
United States
Contract
Remote
Senior Level
$55/hr - $60/hr
7+ years expVeterans Sourcing Group, LLC is seeking a Senior UX/UI Product Designer to join their Experience and Design CPVS team. The role involves leading the UX/UI design for an AI-powered experience, focusing on a conversational chatbot and pre-sales tools, while ensuring compliance and usability in a regulated environment.
Human ResourcesRecruitingStaffing Agency
Hiring Manager
Darsh Patel
Responsibilities
Lead UX/UI design for the AI Suitability Assist, including chatbot UI patterns, conversation flows, and response structure
Own information architecture and conversation mapping for the chatbot (intents, topics, follow-ups, fallback states, escalation paths)
Design end-to-end flows for the Suitability Pre-Sales Sandbox / pre-screen tool
Translate complex suitability and regulatory content into clear, plain-language, actionable user experiences
Design and iterate on feedback mechanisms (e.g., response ratings, diagnostic feedback, surveys) to support continuous improvement
Collaborate with product, engineering, compliance, and SMEs to ensure solutions are usable, feasible, and compliant
Apply component-driven design using NYL’s design system and contribute new patterns as needed
Test, iterate, and refine designs based on pilot feedback, usability findings, and performance data
Support UAT, pilot enhancements, and creation of design documentation for development handoff
Qualification
Required
7+ years of UX/product design experience with a strong user-centric approach
5–8 years of digital web design experience, specifically translating UX strategy into component-based UI
3–4 years of advanced Figma expertise (components, variants, design systems at scale)
2–3 years of design experience in CMS-driven environments (content models, templates, authoring constraints)
2+ years of experience contributing to design systems, including component creation and governance
Hands-on experience designing chatbot or conversational AI experiences, including conversation flows, intent/IA mapping, and response structure
Strong interaction design and problem-solving skills, especially for complex or regulated workflows
Proficiency in creating customer journey maps, user flows, IA models, conversation maps, and wireframes
Expertise in high-fidelity UI design with meticulous attention to accessibility and clarity
Mastery of Figma and FigJam; familiarity with Adobe Creative Suite
Experience designing within platform constraints (CMS, low-code, or enterprise systems)
Experience preparing detailed design specs and interaction notes for engineering handoff
Basic familiarity with HTML, CSS, and front-end development concepts
Working knowledge of Agile product development methodologies (Jira)
Understanding of UX principles for responsive web and enterprise tools
Ability to collaborate with research and apply insights from qualitative and quantitative feedback
Thrives in a collaborative environment with designers, product managers, engineers, compliance/legal partners, researchers, and vendors
Values clarity, usability, accessibility, and system thinking within complex ecosystems
Comfortable working in pilot / test-and-learn environments with evolving requirements
Motivated by improving both user confidence and operational efficiency
Understands how small UX decisions impact trust, adoption, and compliance outcomes
Company
Veterans Sourcing Group, LLC
Welcome to the Veterans Souring Group company profile. Veterans Sourcing Group (VSG) is a “Service Disabled Veteran Owned Small Business – SDVOSB”.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase