Thrive Pet Healthcare · 4 hours ago
Veterinary Client Service Representative
Holly Springs, NC
Full-time
Onsite
New Grad, Entry Level
$15/hr - $16/hr
0+ years expThrive Pet Healthcare is seeking a Full-Time Veterinary Client Service Representative for Trinity Animal Hospital. The role requires providing exceptional customer service to clients and patients, handling inquiries, maintaining records, and ensuring a professional front office environment.
Health CareHospitalMedicalPetVeterinary
Responsibilities
Greet clients, prepares patient files and escorts clients and patients to exam rooms
Receives and relays client correspondence
Updates client financial records
Diffuse negative client situations and foster client bonding
Answer client’s inquiries about hospital policies, basic animal care questions, cost of routine procedures and products
Maintain the appearance of the front office through cleaning and organization
Maintain positive, cooperative relationships with other employees
Organize daily appointment paperwork, boarders and next day procedures
Stock up front inventory and organize front lobby diets
Answer telephones and handle calls quickly, efficiently and in a professional and friendly manner, using a multi-line telephone system
Receives and relays telephone, fax, and email messages accurately and promptly
Accurately maintain an alphabetical filing system
Enter or update client and pet information into practice computer system
Prepare health certificates, immunization certificates, laboratory requests, and outline euthanasia procedures
Outline costs and fees in a positive light while supporting hospital payment policies
Prepare client invoices and obtain payments for services performed
Educate clients on over-the-counter products
Turn phone-shoppers into clients through relationship building and bonding
Remember clients and patients names and uses them
Handle payment transactions accurately
Keep the front desk running efficiently and smoothly even when there is a client wait time
Explain delays to clients and ensure the comfort of clients and patients during their wait times
Be prepared to handle any facility emergency that may arise
Perform other duties as assigned
Qualification
Required
6 months of veterinary or animal care experience (can be volunteer work)
Be flexible in attitude and work habits
Genuinely enjoy working with animals AND people
Quickly learn how to pronounce, know the meaning of and spell commonly used veterinary terms
Perform basic computer skills
Have had experience with basic office functions in a busy work environment
Stay calm and efficient during medical crisis
Willing to continuously teach and learn
Will attend bi-weekly CSR meetings and quarterly All-Staff meetings
Will have regular check-ins with Senior CSR to ensure proper training
Give and receive feedback respectfully
Physical Effort: Work requires lifting and carrying records and equipment weighing up to 25 lbs; requires sitting and standing for extended periods of time
Working conditions: May be exposed to unpleasant odors, noises and animal feces. May be exposed to bites, scratches and contagious diseases
There is no such thing as 'that isn't my job'
Can provide compassionate care to patients and clients
Can conduct oneself in a confident and professional manner even when stressed and/or focused on individual tasks
Can deal intelligibly, pleasantly and efficiently with clients, often doing several things at one time
Can answer client's inquiries about hospital policies, basic animal care questions, cost of routine procedures and products
Can maintain the appearance of the front office through cleaning and organization
Can maintain positive, cooperative relationships with other employees
Can display tact and diplomacy with staff members and clients even when busy or hectic
Can organize daily appointment paperwork, boarders and next day procedures
Can stock up front inventory and organize front lobby diets
Can answer telephones and handle calls quickly, efficiently and in a professional and friendly manner, using a multi-line telephone system
Receives and relays telephone, fax, and email messages accurately and promptly
Can accurately maintain an alphabetical filing system
Can greet clients, enters or updates client and pet (animal) information into practice computer system, escorts to exam rooms for medical procedures
Capable of giving a guided facility tour and highlighting aspects of the hospital
Can prepare health certificates, immunization certificates, laboratory requests, and outline euthanasia procedures
Can outline costs and fees in a positive light while supporting hospital payment policies
Can prepare client invoices and obtains payments for services performed
Can educate clients on over-the-counter products
Has full knowledge of heartworm and external parasite preventives to promote client education
Understands and carries out oral and written directions
Can turn phone-shoppers into clients through relationship building and bonding
Can easily remember clients and patients names and uses them
Has good computer skills and shows accuracy in inputting details
Can accurately handle payment transactions
Can keep the front desk running efficiently and smoothly even when there is a client wait time
Explain delays to clients
Ensure the comfort of clients and patients during their wait times
Be prepared to handle any facility emergency that may arise
Performs other duties as assigned
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k)
Paid Parental leave
Paid Purrental Leave (when you adopt a new pet)
Short- & Long-Term Disability
Scholarships to Penn Foster Veterinary Technology program
Supplemental Benefits
Health Savings Accounts
Flexible Spending Accounts
Annual Performance Reviews
Referral Bonuses
MAP Bonus program for continuous employment for 3 years ($2,500), 5 years ($7,500) and 10 years ($25,000)
Holiday pay
Paid Time Off
CE Paid Time Off
Employee Assistance Program
Pet discounts at all hospitals within our ecosystem
Uniforms provided
Company
Thrive Pet Healthcare
Thrive Pet Healthcare offers routine wellness, emergency and speciality care, surgery, boarding, and grooming services for pets.
5001-10000 employees
H1B Sponsorship
Thrive Pet Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (3)
Funding
Current Stage
Late StageTotal Funding
$386MKey Investors
TSG Consumer Partners
2025-03-31Debt Financing· $350M
2023-07-12Private Equity· $36M
Leadership Team
Tad Stahel
Chief Executive Officer
Joseph Mazzarella
Chief Technology Officer
Recent News
2025-11-21
Company data provided by crunchbase