InCharge Energy · 2 hours ago
Service Account Manager
United States
Full-time
Remote
Mid Level
$60K/yr - $75K/yr
3+ years expInCharge Energy is seeking a highly motivated Service Account Manager to serve as a single point of contact for strategic customers for all post-sales activities. This role involves monitoring charger status, escalating issues, generating reports, and maintaining strong customer relationships.
Electric VehicleEnergyRenewable Energy
Responsibilities
Ensure that all service level agreements (SLAs) are delivered according to specifications / guidelines
Escalate SLA cases to leadership team that are nearing milestone timeframes to avoid missed SLA’s
Attend ongoing meetings with service customers to provide updates and address reported charger issues
Generate weekly and quarterly status reports including KPI’s to review with your customers
Manage planning, alignment, stakeholder collaboration, and budgets for Field Service Campaigns
Interface with third party manufacturers in helping get cases resolved in a timely manner
Work with Service Coordinates to ensure all preventative maintenance dispatches are completed within the necessary time frames per service contract
Coordinate with Service teams regarding dispatches, warranty processing, quotes and new station installations
Communicate with customers to ensure all their needs are understood and addressed
Establish and maintain strong, long-lasting customer relationships
Understand and be able to execute on the business and customer needs
Qualification
Required
3-5+ years of experience in a similar role
Experience with Salesforce or similar CRM
Detail-oriented, good follow-through, able to multitask, and work well under tight deadlines in a fast-paced environment
Outstanding written and verbal skills, with the ability to present to our client's senior management team, maintain client correspondence and internal documentation
Strong problem-solving, analytical, and critical thinking skills
Ability to conceptualize, analyze, and prioritize complex business scenarios
Passionate about electric transportation and clean energy
Benefits
Competitive compensation
Yearly bonuses
Benefits package including 401(k) matching contribution
Health
Dental
Vision
Cell phone reimbursement
Generous vacation
Office meals and snacks
Team building events and activities throughout the year
Company
InCharge Energy
InCharge Energy is on the frontlines of large-scale emissions reduction, accelerating the electrification of the transportation industry – one commercial fleet at a time.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Macquarie Capital
2022-01-07Acquired
2020-03-04Series A
Leadership Team
Cameron Funk
CEO
Brian Bondurant
Chief Financial Officer
Recent News
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