Pacer Group · 1 day ago
Customer Service Representative
Lewisburg, TN
Contract
Onsite
Entry Level
$15/hr - $17/hr
1+ years expPacer Group is seeking a Customer Service Representative to provide support and assistance to customers regarding their orders and product inquiries. The role involves managing dealer referrals, triaging customer inquiries, and documenting call information according to standard operating procedures.
Online PortalsRecruitingStaffing Agency
Hiring Manager
Jagmohan Singh Walia
Responsibilities
Dealer referrals to distributors
Provide customers with order information, assistance
Product support: Parts and Equipment
Transactional: Orders, Claims and Invoicing
Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department
Customer inquiries are triaged by Tier 1 and transferred to the Tier 2 representatives
Agents are also responsible for triage and assistance of internal customer requests. Identify if a customer need can be met or will it require a case transfer to Tier 2
Answer incoming calls and respond to customers emails
Route calls to appropriate resources
Document all call information according to standard operating procedures
Entering accurate ordering information into a company system
Comfortable working in fast-paced environments
Strong time management and organizational skills
Proficiency in Microsoft Office Products (Excel, Word)
Familiarity with SAP and Call Center, and Sales Force a plus
Qualification
Required
At least 1 to 3 years of experience required
Ability to analyze unlike information and draw conclusions/recommendations
Strong verbal, written and inter-personal communication skills
Proficiency in MS Office tools
High degree of self-motivation to address and improve business needs
Sense of urgency, self-initiative, commitment, and sense of ownership is a must
Superior follow-up and follow-through skills
Highly organized and flexible with the ability to prioritize their individual time while balancing customer's demands and requirements to meet company objectives and goals
Preferred
Familiarity with SAP and Call Center, and Sales Force a plus
Company
Pacer Group
Pacer Group is workforce Solutions company with operations in 14 countries and providing workforce to over 150 of the fortune 500 companies.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Vinny Dhillon
Chief Executive Officer
Company data provided by crunchbase